Contact Farmer Boys Support

by Robertyul

Isn't the idea of an affinity program to reward and not to blatantly abuse frequent and loyal customers?

It's the second time that I'm unable to scan receipts for supper only because I also decided to have breakfast here on the same day.

The first time I flagged this via the "help" link it took one week for me to give up on them (they never respected the deadlines that they themselves set to respond via email). Really poor customer service.

This time I've flagged it again but not without writing a review to forewarn others that you cannot expect the people who create and manage this app to provide customer service on a level any where close to what you experience at the stores. In fact , I've rarely experienced worse.

This isn't about the brick and mortar location - they're awesome. I've rung the bell and thanked the staff of your Rancho store on several occasions and wish that I could express a level of enthusiasm for the app and customer service. Sadly I cannot and will think twice before visiting any Farmer Boys store twice on the same day!

Once a day - until I develop other habits and then maybe less.

There is competition out there and i regret that you've pushed me into their arms as a result of your affinity app. I'm only one customer but I assure you that there are others who feel the same way as well and choose to remain silent about it whilst taking their money elsewhere.

by Why R U Yelling

We’ve been enjoying the Strawberry milkshakes and once liked the fries. I love the Original Cheeseburger and my husband likes the Big Cheese.

We have not enjoyed the process of getting them. The app doesn’t allow you to place an on-line order. Does not make sense since we pick our favorite location. The app gets stuck on ordering clothes which I accidentally pressed.

When we call the Huntington Beach location every time the girl who answers the phone is yelling at us and seems like she is in a panic. When I asked for Cheddar Cheese she asked if I wanted Blue Cheese - not even an option.

The fries had cold spots - are the fresh or frozen??

And last night - it once again seemed like there were to many staff people behind the counter- with that many people you would think our milkshake wouldn’t be a surprise and that we wouldn’t have to wait 5 minutes for it.

We will be reluctant to return but might because there was a “woman” instead of a bunch of kids running the store. BTW this lady picked up the phone to take an order and was calm and NOT yelling.

by Earthman*

Note: Farmers Boys App isn’t working while connecting Farmers Boys WiFi last night, I was very worn out and hungry that night, two counter worker tried help settings on my iPhone and it won’t work....I was waiting stand for about 30 mins...even I showed my ID it was my b-day 50th Golden , as I was ready ordering but somehow the workers still working on my iPhone setting n WiFi connected good but Apo isn’t working bec no Code...I was puzzled and upsetting...I don’t understand why the workers focusing on my iPhone for 30 mins....what the heck? I have big patience and waiting.....so I decided to leave,
I cannot believe the Farmers Boys workers show no empathy on me....seem they like to toying with my iPhone....something isn’t right and they did doing the big barriers on me... Farmers Boys App is No Good, (Sighs)....Star one!