Are you having issues? Select the issue you are having below and provide feedback to FirstView Classic.
- GPS on the map is not accurate
- Bus has not been arriving on time for two weeks
- Countdown feature is no longer available
Cannot add student , keeps saying student not found
Complete guide to troubleshoot FirstView Classic app on iOS and Android devices. Solve all FirstView Classic app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Firstgroup America Inc, developers of FirstView Classic.
Contact e-Mail: [email protected]
Please contact your school district or our FirstView® support team if you would like to know if FirstView® is available for you. - Calling the toll-free phone number 888-889-8920 from 7:00 a. m. EST to 5:00 p. m. - Emailing Customer Support at support@firstviewapp. • The FirstView® map screen shows you the live location and direction of your student’s bus, your student's stop schedule for the current day and timestamps for school arrivals and departures. • Analyzing route and real-time GPS data, we determine an estimated time of arrival to your stop provided on the FirstView® map. • Set up push or email notifications alerting you when your student's bus is a chosen distance or number of minutes away from your stop. • Receive push messages about why your student’s bus is late and an estimation of how long it will be delayed. • Buses for all your students can be tracked with FirstView®. Using individual colors for each student, every selected stop appears on the map simultaneously for easy viewing and differentiation. • The main user of the FirstView® app can connect three additional email accounts to receive email alerts. • FirstView® requires a password-protected account along with your student’s ID for app set-up. FirstView® is your resource for knowing the location of your student’s bus, estimated arrival times at your student’s stop and when your student’s bus arrives or departs their school. Designed with parents, for parents – FirstView®, powered by First Student, makes you a part of your student’s journey. To school. From school. Every day. FirstView® is a partnership between First Student and the school districts we serve, bringing increased transparency and communication about the school bus for students and their families. Currently, FirstView® is only available to a small number of school districts but we are working hard to offer it to as many districts as possible! This way, only you can view your student’s stop. • Register and log-in from your smartphone, tablet or desktop.