RentRedi for Tenants & Owners Reviews

by Katwcat

RentRedi now has access to all of my accounts with my bank, rather than only checking. The autopay option that I set up weeks ago did not autopay today. At least it sent a notice that it don’t pay I guess?! So I went in and paid manually. Got a pop up that the payment was successful but then the charges still showed up as unpaid for hours after that. I confirmed with my landlord that they did receive the payment but if someone paid twice because it didn’t look like it went through, that could financially devastate most renters.
Now the Autopay option says it will pay on 5/1 but the screen to edit autopay is completely frozen except to exit out and I can’t confirm which account the payment will draft from next month.
Same as other users, long waits for responses and the response has nothing to do with the inquiry. I will not hesitate to ask my landlord to discontinue using Renredi if this does not get resolved.
I don’t recommend RentRedi because it’s too buggy for having access to financial info and shouldn’t be live yet.

by KWrited

I've been trying to link my bank account with RentRedi for weeks and been in a perpetual conversation with the supposed customer service for just as long but they don't seem to care to resolve the issue and care even less about the fact rent is due soon. They're solution is that they'll talk to someone and never seem to reply or if they do they send the same useless help article over and over again. Definitely don't recommend, especially speaking with Maricis.

by Yehffvswuyvuw

Needed to resubmit an app to submit missing documents. RentRedi required that I pay the application fee again (not applicable since the fee is for the background check, nothing to do with the docs).
$35 fee is the legal limit in the state of California, but RentRedi forced me to pay again for a total of $70.

by Stonehopper1067

I have been trying for weeks to pay my rent using my routing number and this company is purposely preventing me from doing that. They push towards using your credit card and charging a very high fee or you have to log into your bank’s website and trust that your information will not be hacked. Every time I pay my rent, I get way more spam text messages and phone calls. I have been messaging with customer service with no luck. They keep depositing and withdrawing from my account so he much more confirmation do they need? And there is no option to confirm those transactions as this company conveniently hides it. Seriously no one cares at this company and just want to constantly nickel and dime you when you want to pay your rent. I am forced to use this sub par app because that is what my landlord wants and I’m sure he’s getting a kick back from RentRedi as well.

by Doooke

If you want your day to be good and peaceful, do not download RentRedi because they will start giving you gray hairs. Very unprofessional and useless. They really have a hard time answering their phones. They prefer text chat which is also useless and not helpful. This must been a mistake for them to have a 4.5 rating. This is a total mistake. The rating must be as fake as them.

by Hotalien

RentRedi is horrible and useless. Have a problem trying to pay rent and one knows how to help when errors arise that stems from RentRedi itself which causes late fees. They want you to delete RentRedi , take a screenshot of what the error says and email it to them … not once, not twice or even three times… but four times with the exact same error and they still can’t help me.

by Mabelmont92

I’ve been trying for three days now to add a payment method, but I keep getting recycled stock answers from the team on how to fix it, which are all steps I’ve already tried and explained that in previous messages. I’ve also been told they’re “escalating my case for help from a colleague,” only to never hear from them again. I have no way to pay my rent aside from the credit card option, which comes with a ridiculous fee.

by User9193949495

RentRedi was having difficulty retrieving my bank balance. When I reached out to the support team, they instructed me to delete RentRedi , reinstall it, restart my phone, and then try again. Same issue, and, the help function in RentRedi disappeared (or is not easily located). Poor customer service.

But then again, at the end of the day, “customers’”information is an input, their real customer is who they sell our data to + the fees collected from processing payments… great model

by Curtpertino

If I need to look at what’s in my bank account, I’ll just use my bank app. This new update takes forever to retrieve my balance before I can even submit a payment. Then if I have another fee to pay, like a water bill, RentRedi has to retrieve my bank balance again. Annoying feature.

by Me E H

RentRedi has been nothing but a nightmare in the few short days I’ve been using it. The function to upload proof of insurance doesn’t work. The ability to download a copy of my lease doesn’t work. It’s constantly marketing things at you. There’s no way to pay for anything without fees, regardless of by debit/credit card or bank account. I will never again do a rental from a landlord that wants to use RentRedi. Headache central and the lack of website or other ability to access things is terrible.

by Mr_Headshot

Was on the Realtor app and one of the rental listings said to use this RentRedi (this app) to apply. Downloaded this app out of curiosity. Wow. Absolutely zero instructions on how do use RentRedi . As soon as you open RentRedi it has you log in or create an account. What? Why? I just want to look for a place to rent. Why can’t I just browse places? Create an account when I’m ready to apply? Even after I created an account I STILL couldn’t browse. I had to lookup online outside RentRedi on what to do to use this app. And there was no help button. There was a chat button sure. But why should I need to talk to someone just to use RentRedi ? All I wanted was to browse places. Deleted.

by Terrible App And Service!

I have been trying to pay my rent through RentRedi , have done so successfully for last 7 months. This time, it just kept saying it was trying to retrieve my account balance before it allowed me to pay. I used the chat function to discuss the problem with someone, and they told me to uninstall and reinstall RentRedi , which didn’t work, and then to delete the bank info and reattach. PNC bank didn’t allow me to use Plaid to attach, so I had to manually request the small deposits and reattach that way. As soon as it told me “success” I tried to pay the rent and got the same “retrieving balance” message. I have asked to speak with a supervisor regarding my complaint and have not received any response. TERRIBLE APP AND SERVICE!!!

by Onlyher45678

RentRedi has potential and they aren’t moving fast enough to make updates.

1. It’s takes way too long for money to post. 4-5 days, why does it take so long?

2. “Customer Service” is a joke. Takes them way too long to respond. It’s not like most chat customer service options, it can take 5-10 minutes to reply after the chat has started!! Then when they do respond they are not knowledgeable or send instructions for something that doesn’t apply to the problem! Support is laughable.

3. You can split rent charges however under the tenant list of charges it only displays the last updated amount NOT the total. So if you have section 8 who pays a portion and the tenant pays a portion you cannot create separate charges. If you do the total won’t appear on the tenant card or list of charges. Deal breaker.

4. FINAL DEAL BREAKER, once a tenant pays you cannot apply a portion of the payment to another charge. I added a pet fee after the tenant paid but cannot pay the charge. Now it appears that the tenant paid extra rent. I’m unhappy none of this was told to me in the beginning. I’ve wasted time and money.

by Organizedperson

If I could give this a 0 star review I would. RentRedi provides no help when an issue comes up. The only answer that I get is “talk to your landlord”.

When I got a new landlord at my unit that also wanted to use RentRedi for payments, I tried to ensure that they were going to the new landlord not the old one. This problem is that nowhere in RentRedi does it tell you who your payments are being made to. So I tried to reach out to support and got no help. So when my rent was due RentRedi PAID THE WRONG PERSON. Now I am having to bend over backwards and do all the work myself to get my money back.

by Tenant777

$1 per transaction is steep. We have to pay the landlord twice per month, so that’s $2 per month. We already have to pay a lot on our rent, make the landlord pay for those transactions. The constant offer for get premium account is really annoying. I have excellent credit, so no thank you. Stop showing that pop up offer every time I open RentRedi .

by AC-tion

I can see RentRedi growing but right now it’s not for me. On the desktop you can not move or remove tiles, you are stuck with the ones they give. I don’t need my calendar taking a portion of my screen. Give me the option to move my tiles around. Also, payment is not 3-4 days. I tested it on various days and it takes about 5-6 days. Not a big deal but if I’m paying for this service, it should be 3-4 days. There are no notifications on your cellphone only via email, which in the demo it shows notifications on the person cellphones. That’s what is the deal breaker for me. I prefer a notification on the my screen than another email. I can see RentRedi growing.

by Mandecium

I’m currently dealing with an error where RentRedi is telling me to update it in order to add any payment method, but it is already up to date. I’ve experienced this for a few days and still no resolution from customer service. I’ve emailed and chatted online. Wish there was an desktop or web-based version available for tenants so I can work around this error. Otherwise, I can’t pay my rent for our new place. Frustrating.

by I.am.julia007

I love RentRedi, my only complaint is that many of my tenants speak only Spanish, and they have difficulty navigating RentRedi . Please please add Spanish language option!!!

by Lawncrestpapi

Really enjoy this system. As a young and new investor I enjoy the simplicity of this product. Keeps everything in one place and easy rental management with rent and maintenance requests. Highly recommend.

by Twnpwr0313

Awesome App

by Johnjm1977

Frustrating customer service with recycled answers every time autopay doesn’t work. Not worth the headaches.

by Arley

Very confusing. There are no instructions on how to use RentRedi or add information about a rental property upon creating an account. Just a couple of buttons to push with no information.

by Mentor Group LTD

As soon as I filled out RentRedi I started getting calls from fraud numbers saying my social had been compromised