Contact RentRedi Support

by Katwcat

This app now has access to all of my accounts with my bank, rather than only checking. The autopay option that I set up weeks ago did not autopay today. At least it sent a notice that it don’t pay I guess?! So I went in and paid manually. Got a pop up that the payment was successful but then the charges still showed up as unpaid for hours after that. I confirmed with my landlord that they did receive the payment but if someone paid twice because it didn’t look like it went through, that could financially devastate most renters.
Now the Autopay option says it will pay on 5/1 but the screen to edit autopay is completely frozen except to exit out and I can’t confirm which account the payment will draft from next month.
Same as other users, long waits for responses and the response has nothing to do with the inquiry. I will not hesitate to ask my landlord to discontinue using Renredi if this does not get resolved.
I don’t recommend this app because it’s too buggy for having access to financial info and shouldn’t be live yet.

by Stonehopper1067

I have been trying for weeks to pay my rent using my routing number and this company is purposely preventing me from doing that. They push towards using your credit card and charging a very high fee or you have to log into your bank’s website and trust that your information will not be hacked. Every time I pay my rent, I get way more spam text messages and phone calls. I have been messaging with customer service with no luck. They keep depositing and withdrawing from my account so he much more confirmation do they need? And there is no option to confirm those transactions as this company conveniently hides it. Seriously no one cares at this company and just want to constantly nickel and dime you when you want to pay your rent. I am forced to use this sub par app because that is what my landlord wants and I’m sure he’s getting a kick back from this app as well.

by Onlyher45678

This app has potential and they aren’t moving fast enough to make updates.

1. It’s takes way too long for money to post. 4-5 days, why does it take so long?

2. “Customer Service” is a joke. Takes them way too long to respond. It’s not like most chat customer service options, it can take 5-10 minutes to reply after the chat has started!! Then when they do respond they are not knowledgeable or send instructions for something that doesn’t apply to the problem! Support is laughable.

3. You can split rent charges however under the tenant list of charges it only displays the last updated amount NOT the total. So if you have section 8 who pays a portion and the tenant pays a portion you cannot create separate charges. If you do the total won’t appear on the tenant card or list of charges. Deal breaker.

4. FINAL DEAL BREAKER, once a tenant pays you cannot apply a portion of the payment to another charge. I added a pet fee after the tenant paid but cannot pay the charge. Now it appears that the tenant paid extra rent. I’m unhappy none of this was told to me in the beginning. I’ve wasted time and money.