Contact Money Budget Expense Tracker Support

by Cheesecake 13

I was looking to replace another software package that I was using. I was even willing to deal with the fact that I can't share management with my spouse without being on the same device. Initially, it kept crashing, even after an update was pushed out stating it was supposed to fix the crashing. The automatic download for accounts is buggy. You need to be able to turn off the icon for the payee aspect. You have to use a time to order the transactions instead of just dragging them. The worst part of the application is the budgeting system. With other budgeting apps I used, an expenses and returns from a category is simple. You buy something under "clothing" then use the same category to return money to the pot. It's not so simple. I could work around the other things I call a problem, but this issue is at the core of what the software is supposed to do. I do not recommend people use this software at this time.

by Anonymousghj

Initially I was looking for an application to manage my finance without having to link my personal bank accounts.

I stumbled across money and at first I saw the user interface looking clean, reporting feature useful, and of course the offline feature to manually add my transactions.

At first, the application looks promising by providing everything that I could need and best price of all "free."

I spent the last 4 hours entering my transactions and bank information into the application. During the last 4 hours i've dealt with the bugs of the application crashing but also had the idea that the app was "free" so why shoud I complain right?

Come to find out after several hours later and transactions I would be prompted to subscribe for me to continue.

Had I known this up front - I would have stayed away in the first place instead of wasting my time.

I get it - its a business and its a decent app. For other people who dont mind paying for it kudos to you to as well. I don't see anything wrong with paying for services like this.

The problem I have is not being aware of it in the first place and after several hours later being prompted to pay.

Please let future customers know that this is a trial for "x" amount of transactions.

by SamanPa

I am using money for years and it was a great tool when I was entering expenses/incomes by myself. The problem started when I decided to pay to use their premium online features that pulls in information directly from my US bank accounts! It was initially good, but in last 4-5 month I have too many issues with this service. It switches income and expenses for my credit cards and I need to add "balance adjustment" regularly without knowing what went wrong! Customer service response are note helpful and for premium feature they refer me to provider who connect online banks to money and they always are saying that provider said every thing is working without any issue! I am thinking premium service and start tracking expenses/income by myself like old days! GOod luck with geting back refund for buggy premium feature as it seems impossible!