Contact Here TV Support

by Ellert72

The Here TV app has never worked properly on Apple TV for me. Nine times out of 10, the tiles in the app are blank (no pictures associated with them or descriptions) and sometimes not clickable. So when the app opens, you see faceless boxes that won’t open. I have to reboot my Apple TV for the content to come back, but that doesn’t always work.

I tried cancelling my annual subscription having asked for a refund, but it’s been 3 weeks with no resolution in sight. I’ve followed up 3 times with no word from the initial representative who forwarded my email to the billing group. This really saddens me because while there is value in the content, it’s now overshadowed by this negative experience.

So, I’ve paid for an app that works maybe 65% of the time. So, I don’t even bother opening it any longer. For an app called “HERE” TV, they’ve been anything but.

I’m really not a hater, and I rarely write reviews. But, I had to say something! If you’re considering to purchase this app, be forewarned! In fairness, the app does work in a browser environment. I’ve had no issues watching content on my iPad via Safari. But, I purchased the app to watch on my TV. Is that too much to expect from an app called Here TV?

by BoltonWinpenny

I saw an ad on Facebook for something shades of gray. Was it "Fantastic Shades of Gray", couldn't remember the first word. It looked worth a shot. So I got the app. First, I couldn't get by the initial screen because there's a text box for birthdate, but you can't get by it no matter what format you use. I finally realize there's a separate selection area that's not intuitive. I search for "shades of gray" but nothing comes up; so I guess you have to know that first word; or perhaps maybe that's a slogan, not actually a program name? I tried to pick a show and watch, but nothing actually comes up but options... couldn't get to a show. I suppose I'm having a bad day and I'm an idiot. But this stuff is supposed to be idiot proof / intuitive.

by Babycatcher

There is not a great deal of current content so I decided to cancel. The phone number on my receipt is not working. I tried two months to call, email anything to get my subscription stopped. Finally an email stating that my plan is cancelled yet two months later I am still getting charged and I am getting no response. This is not acceptable, and as content for LGBTQ+ is growing on other stations, this channel will become obsolete as their offerings are dated. So don’t sign up because you don’t have any way to stop $9.00 monthly for a channel you may not watch very much.