Amazon Go app not working? crashes or has problems?

Amazon Go Status

Published by AMZN Mobile LLC

Get the Amazon Go app to shop at Amazon Go, a new kind of store featuring Just
Walk Out Shopping. No lines, no checkout—just grab and go! How it Works: •
Download the Amazon Go app and sign in before you visit the store.

I have a problem with Amazon Go

Are you having issues? Select the issue you are having below and provide feedback to Amazon Go.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Have a Problem with Amazon Go? Report Issue

Common Amazon Go Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Amazon Go app on iOS and Android devices. Solve all Amazon Go app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Amazon Go iPhone Issues and Solutions

Amazon Go iOS app crashes, not working, errors
Amazon Go iOS app network issues
Amazon Go on iOS has black/white screen

Amazon Go Android App Issues and Solutions

Amazon Go has errors/crashing/not working
Amazon Go server network connectivity issues
Amazon Go has black screen

Amazon Go iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Amazon Go app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Amazon Go app crashes or not working on Iphone (iOS):

Close and restart the Amazon Go app on iPhone
Update Amazon Go app to the Latest Version for iOS
Uninstall and reinstall Amazon Go iPhone app
Update your iPhone to the latest iOS version

Fix Amazon Go on iPhone unable to connect to server/internet connection issues::

To resolve Amazon Go network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Amazon Go black/white screen (blank screen) on iPhone:

Follow the Amazon Go iOS app troubleshooting guide Here →

Amazon Go Android App Issues and Solutions

Fix Amazon Go not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Amazon Go app issues:

Force Stop the Amazon Go App
1. On android, goto "Settings" » click Amazon Go app. » click "Force Stop".

Update Amazon Go to the latest version on PlayStore

Clear Amazon Go App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Amazon Go app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Amazon Go.

Fix Amazon Go unable to contact server/ Amazon Go internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Amazon Go » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Amazon Go » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Amazon Go on android.

Solve Amazon Go black/white screens issue on Android:

Follow the Amazon Go android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AMZN Mobile LLC, developers of Amazon Go.

100% Contact Match

Developer: Amazon Mobile LLC

E-Mail: [email protected]

Website: Visit Amazon Go Website

53.85% Contact Match

Developer: Amazon Mobile LLC

E-Mail: [email protected]

Website: Visit Amazon Mobile LLC Website

About this app

Get the Amazon Go app to shop at Amazon Go, a new kind of store featuring Just Walk Out Shopping. No lines, no checkout—just grab and go! • Download the Amazon Go app and sign in before you visit the store. Use AmazonGo to enter, then shop and browse as you normally would. • When you’re done shopping, you can just leave the store. A little later, we’ll send you a receipt and charge your Amazon account. • We offer delicious ready-to-eat breakfast, lunch, dinner, and snack options made by our chefs and favorite local kitchens and bakeries. • For a quick home-cooked dinner, pick up one of our chef-designed Amazon Meal Kits, with all the ingredients you need to make a meal for two in about 30 minutes.