Reels app not working? crashes or has problems?

Reels Status

Last Updated on 2020-04-14 by Moica LLC

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Not working

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problems reported in the last 24 hours

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Summary of Reels Problems 😠👌🔥

- Glitches when trying to create reels

- Verification code not sent and app freezes, causing frustration for users

Have a Problem with Reels by Moica? Report Issue

Common Reels Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Reels app on iOS and Android devices. Solve all Reels app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Reels iPhone Issues and Solutions

Reels iOS app crashes, not working, errors
Reels iOS app network issues
Reels on iOS has black/white screen

Reels Android App Issues and Solutions

Reels has errors/crashing/not working
Reels server network connectivity issues
Reels has black screen

Reels iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Reels app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Reels app crashes or not working on Iphone (iOS):

Close and restart the Reels app on iPhone
Update Reels app to the Latest Version for iOS
Uninstall and reinstall Reels iPhone app
Update your iPhone to the latest iOS version

Fix Reels on iPhone unable to connect to server/internet connection issues::

To resolve Reels network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Reels black/white screen (blank screen) on iPhone:

Follow the Reels iOS app troubleshooting guide Here →

Reels Android App Issues and Solutions

Fix Reels not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Reels app issues:

Force Stop the Reels App
1. On android, goto "Settings" » click Reels app. » click "Force Stop".

Update Reels to the latest version on PlayStore

Clear Reels App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Reels app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Reels.

Fix Reels unable to contact server/ Reels internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Reels » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Reels » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Reels on android.

Solve Reels black/white screens issue on Android:

Follow the Reels android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Moica LLC, developers of Reels.

About this app

Everyone you invite to a Reel can watch and add clips to the shared movie and have a secure real time chat on them. Capture shared experiences without the hassle of managing the videos or who recorded them. Easily capture important or fun events together with friends or family and create instant movies. All videos are stored in the cloud so you will always have access to your precious video memories without worrying about phone storage capacity.