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⚠️ Most reported problems ⚠️

Not working
32.5%

Crashes
27.5%

Account
12.5%

Something else
10.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of SRP Power Problems 😠👌🔥

- Limited data on monthly or daily power usage, with no option to view the whole year at once

- App may not work properly on iPads or tablets

- Some users have reported issues with the app not opening or displaying usage information

- Users on Budget Billing may not be able to see their usage information on the app

- Limited breakdown of usage by day, with only the last 7 days available and confusion over differences in sums between by-hour and by-day breakdowns.

  4 Reported Issues: 😵🆘🛟🚨📢

Beverly Houts
2024-04-13

I have unable to log into my account all day. App keeps crashing.

Chassidy Slone
2023-10-28

I am unable to login with either my biometric or my login info also my home box does not display the amount left paid

Stephen Munkachy
2023-03-22

After entering my credentials, when I tap the login button the screen just flashes for a minute fraction of a second but otherwise remains unchanged.

Tias Reginald Patterson
2022-09-17

Any time I select “Purchase Power - with Bank Acct” the app crashes.

Showing 1-4 of 4

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Common SRP Power Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SRP, developers of SRP Power.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit SRP Power Website

Privacy Policy: http://www.srpnet.com/about/webpolicy.aspx

Developer: Salt River Project


81.82% Contact Match

Developer: Salt River Project

E-Mail: [email protected]

Website: 🌍 Visit SRP M-Power Website

66.67% Contact Match

Developer: Salt River Project

E-Mail: [email protected]

Website: 🌍 Visit SRP Water Website

50% Contact Match

Developer: SRP Federal Credit Union

E-Mail: [email protected]

Website: 🌍 Visit SRP Website



About this app

The SRP Power mobile app for residential customers is a friendlier and faster way to pay your bill and manage your account.  Stay informed: Get push notifications that let you know about updates to your bill or payments, or power outages in your area.  If you’re enrolled in a Time-of-Day plan, you can even see how much energy you’ve used during on-peak and off-peak hours to optimize your savings.  Report and View Outages: When your power goes out, report it quickly and get estimated restoration times.  You can also use the interactive outage map to see areas out of power along with the cause and number of customers affected.  Use your SRP My Account login to access the SRP Power app.  If you’d like to make an in-person cash payment, you can access your digital cash payment card through SRPPower .  Whether you’re at home or on the go, accessing your SRP account is as easy as reaching into your pocket.  Daily Cost and Usage: See a snapshot of your energy costs and usage by the hour, day or month.  Save payment information and even schedule future payments.  Payments: View your balance and make payments quickly and securely from anywhere.  Not signed up for My Account? No worries.  You can register using your SRP account.  Note: Depending on your price plan, some features may not be available with this release.