Contact Flat: Music Score & Tab Editor

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About: CREATE, EDIT, PLAY SHEET MUSIC Flat is an intuitive music notation app that
allows you to effortlessly create, edit, play, and share sheet music and guitar
tabs. Accessible via web or mobile, Flat simplifies music composition for
musicians of all skill levels.



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NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Tutteo Limited



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Contact e-Mail: ios@flat.io


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E-Mail: android@flat.io

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Privacy Policy: https://flat.io/help/en/policies/privacy-policy.html

Developer: Tutteo Limited




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https://flat.io/help/de/policies






3 Most reported problems 😔💔

4.6 out of 5

Very hard to use !

2025-03-07

by Todd The Builder

This is the third time I’ve tried to leave a review and they keep disappearing before I get a chance to push send ! there is no tutorial to teach you how to use this app. there are lots of help cards to teach you how to use advanced functions of the app but nothing how to teach you how to use it in a basic way. first I couldn’t figure out how to put two notes in the same place I found that by mistake. but there is no tutorial on how to do it. there is no help in the community because there seems to be no way to talk to anyone in the community just a way to post music. Every time I get to the end of a bar that I’ve written it adds a new bar with a couple of symbols I don’t recognize and a bunch of rest that I don’t want in the music. I cannot figure out how to get rid of them when you try to delete them it simply deletes everything you wrote and leaves the things that it added without your permission. as a result I cannot make this app write out a simple drumming exercise so that I can repeat it. I also could not find a way to get it to repeat the notation as most songs repeat the same pattern many times. Attention developers if you want good reviews for your apps you need to show people how to use them !

Good for pop songs, not for symphonies

2025-03-08

by Potter Head 7777

Let me preface this by saying that this is my favorite music software. It is easy to use and if you know your way around, it will give you what you want.
That said, if you write a piece that is too big(more than about 3 minutes or two instruments), you start experiencing problems.
Let’s talk about my 200 measure Acapella medley. For starters, it takes an average of three tries and 90 seconds to get all of my instruments on screen. It regularly refuses to scroll and leaps back to the beginning of the piece for no reason whatsoever. Playback is consistently scratchy past measure 180 and it is getting hard to put in new notes because the app apparently does not want to click where I want it to click. Copying and pasting is also becoming an issue, as it sometimes refuses to highlight and sometimes inserts measures smack in the middle of the phrase I was trying to paste.
Long story short, this is a great website and I recommend this to anyone writing music. But emphasis on WEBSITE. The online website only has one of the aforementioned problems (jumping to the beginning).
Please make this app more phone-friendly. Hugs and kisses.

Not what I expected…

2025-03-09

by WigglyJigglyFarmWorm

The app includes several bugs that need to be fixed immediately.

1. The app automatically switches the note to quarter note. For example, when you go to the sections with dynamics, after using a note besides the quarter note, and once you return from the dynamics sections to the note section, the app will automatically switch to quarter note when I don’t want to use that note. I also forgot to mention that the app changes the pitch, meaning, if I’m below middle C, and I switch to the dynamics sections and return back, the program would put my pitch above middle C.

2. After I compose and move the screen to different measures, the app just moves the screen like crazy when editing, though, this is temporary, but it happens every time and needs to be fixed.

3. Loading issues: when I add different instruments, the app has an error that says something like, it has trouble loading instruments. This should work no matter if you have a strong WiFi connection or not, it’s downloaded into the app.

4. The app has audio issues when I move onto another tab. For example, if I switch from that tab to another, and return back to that tab, the audio disappears, and if I play the play button, it takes like, 5 seconds to load, then it plays then the audio comes back on.
Overall, I think the app really performs well and I’ve done some pretty cool scores, I like the features like the community feed and dynamics, notes, drums, etc.


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