Contact Connect Pay Support

by TristanCiara

I downloaded this app as a way to get snacks at school without having to go to my car for my card. I went to add funds using Apple Pay before we had a break during a 4 hour seminar. I wanted to only add $10 as I don’t usually use this app. I got the notification from my Apple Pay that the $10 was removed from my bank. But the app still shows $0 in my funds. I opened a help ticket to try to get this solved but no response. I tried adding $10 again and same exact thing happened. It shows that the money was taken out my bank. But shows $0 in funds on the app. I had to go without a snack because the funds would not push through and even after I replied about the second attempt still no answer. I have $20 sitting in purgatory because I can’t get an answer and this app is awful. I noticed there was an update so I downloaded that but the problem still persists

by Ajayleo

Firstly, as I have experienced, as well as other associates- food always tastes stale. The sandwiches taste all the same-it’s what we call the “freezer taste”. Then you have to watch for expiration dates, definitely check when purchasing from their services, sometimes the food is expired. The machines never work correctly, I’ve been asking for about a year for them to fix the fingerprint scanners, they never work correctly. I used the same finger everytime and the Canteen system always gives me a different balance from my application. My company uses this service in primarily all their locations and it’s horrible. Horrible service, please, if you’re looking to provide food services for your associates please use a different vendor. My app never matches what’s on the machine at work either. My application told me I had $10, the machine said I had $3.00 lol. At one point this service was great now they just don’t care.

by DetroitPHX

The overall performance of the app has been decent since using it but the May 2022 update rendered it useless. The “added security measures” didn’t do anything but prevent access to my account. Even after resetting the password & having customer service provide me a new pin (my previous pin worked fine until the update) I can no longer access my account. Foolishly I put my trust in the app and added funds to my account for ease, yet now here I sit out of those funds as my only option is to create a new account. I’d highly suggest skipping the account all together as this app is now worthless.