Contact coParenter Support

I downloaded this app in hopes to help streamline some communication and get help in my co-parenting issues. I have had NOTHING but trouble. And to make matters worse my co-parent right off the bat told Me we couldn’t co-parent via an app and this experience just proved him right! There is a red indicator telling me I have three messages but I can’t find them anywhere. I submitted a request for help and then the app locked me out for three days. When I was finally able to open the app there was only one message in the help section that read closed for duplicate. Then this morning I open it and there is another message saying closed for no response. I am not technically challenged. I manage application development for a living. At best this is not intuitive for the user. At worst it is just plain BROKEN! Co-parenting is stressful and you advertise as a useful, helpful tool and this has been detrimental.

I was excited to find an app that had mediation and would help our difficult coparenting situation. But my husband and I need a joint profile that doesn’t show personal information, like email or phone number for me. We are a parenting unit and want to be equally involved in care of the kiddos and have a single point of contact for all communication with the children’s’ other parent. Please make an update in the future that adds a stepparent profile.

The app ended up not being a good fit for the way our co-parenting is structured. However, the customer service is amazing. Other reviews have said the customer service was not great, but the developers must have upgraded. They took the time to find out what wasn’t working for us and made sure we got a full refund. I’m open to seeing what co-parenter comes up with in the future.