Contact my portal Support

An update from me! After phoning several times with no “fix”, I got a “ticket number” that was supposed to help. Now I get a weekly email asking me to sign in. I would if the app would let me!!! Still get “Oops!” and a spinning notice about the linking being in progress. Because the “upgrade” to this app required a higher IOS than my perfectly good older iPhone could use, like MANY older patients, I went ahead and bought a new iPhone that has the highest IOS available. Some bought new iPads. This unexpected purchase was a burden to many, but older populations have a greater need to communicate directly to their doctors through messaging. I used the app at least monthly regarding medications, and it was a great help before the “upgrade”. New “upgrade” is still not working after a few more weeks. Is Dignity, or “CommonSpirit” or somebody - the Dignity “app developer” maybe?- going to pay for the new phone I bought to accommodate the required IOS? Maybe older patients who bought new equipment can get together and submit a bill.

I dont like how they give me all this to sign up but its only for myself.. its only my records on there.. I have a 2 in a half year old daughter and they told me i can go to My Portal and see her Covid 19 test results but I dont even see her on there just myself. And when i try to contact someone to get these results i get transferred and not even answered. No one answered at all and i call 6 times‼️ That’s ridiculous to have to call that many times to get any info on my childs results when i was told it be there when they are clearly not there. How do i add her on there? so I can see her recent visits and test results? Because this app does not help in providing that and not making it easy to access. Please fix this Dignity Health.

Dignity’s my portal is SO bad. I’m trying to help coordinate my mother’s care from a different city. A few weeks ago we were mysteriously locked out of the system. I heard there’s a merger that is causing problems with people’s ability to log in? How are they letting that happen? Support wait times are crazy. I tried to do chat and was never connected with an agent. No response to my email. My husband, daughter and I use MyHealthOnline, which is SO much better. Dignity is hard to navigate by phone, too, so I was hoping a good app would make things easier, but sadly that’s not the case. It’s gotten to the point where I want to get my mom out of the dignity system solely because of the app.