HockeyTV Reviews

HockeyTV Reviews

Published by on 2020-04-02

🏷️ About: HockeyTV is the world's premier digital media partner for ice hockey national governing bodies, leagues, teams, and events. Our world class platform, boasting breathtaking video, instant archival for VOD playback, advanced player features like pause, rewind, and ... Show more


     


Overall Customer Experience 😎


🤬 Negative experience
74.8%

🫥 Neutral
13.2%

😎 Positive experience
12.0%

~ from Justuseapp.com NLP analysis of 126 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Allows people to watch their kids play hockey from a distance

- Has announcers for some games

- Has replays and stats

- Can be subscribed to



Read 32 Customer Service Reviews 😠💢

2.0 out of 5
Don’t waste your money

Be warned that this is a sleazy company and you out have to be extremely careful how you cancel your subscription. I accidentally cancelled by terminating my subscription rather than canceling, which according to their “support” cannot be reversed (even though you can do it at will if you cancel), ... Show more

Can no longer cast the games

I had HockeyTV to watch our son play and cast it to our tv using Chromecast. It worked okay last year but I deleted HockeyTV due to a glitch and when I reinstalled it you can no longer cast the games. This makes it useless for us
The person that I just read his review is also right. There se... Show more

Terrible customer service

I have had no choice but this service to watch my son play. HockeyTV is temperamental and when you get a hold of customer service, they say “ nothing we can do”, when asking about a refund for games missed...reply is “we don’t do that at this time”. Cannot wait until someone else comes up with a b... Show more

New Update

Hating HockeyTV update. It is less user friendly, harder to find games. You can’t pause, the back 15 seconds & forward 15 seconds is gone. The list goes on, go back to other version. No good & makes me very frustrated. If negative stars were an option I would give a -5 very disappointed. U... Show more

Do NOT sign up for auto renewal!!! ***

I just had my account auto renew at $100 more than what I had originally signed up and all of the discount promotions had recently expired. Choose you plan wisely and consider regional and monthly to save a LOT of $$. Feels like they are taking advantage of their best customers.

Buyer bewar... Show more

HockeyTV aka aggravating TV

Going into my 4th year with them and they have gotten worse every year, they drop games, don’t air games, or they continue to lock up, I contacted customer support multiple times and get the “ we are working on it “ answer and then they just ignore me and won’t respond to any other questions the o... Show more

Seriously poor product

I have had trouble watching every single game, it either freezes, goes back to the beginning of the game randomly multiple times a game or I have to close the video out and start over. I miss a lot of the game just because of the poorly put together app. The website wasn’t much better- same “glitch... Show more

Rip off

Fast hockey/hockey tv isn’t worth the money they charge. I had it for years and just cancelled it. Hockey tv will tell u most places have a volunteer working it, so why do they charge a ridiculous annual fee? They always want specific games your having trouble with... how about the overall servic... Show more

Not worth it

The videography was extremely poor, often not even following the play; it is zoomed way out and the coverage for the tournament I watched only covered 1 game for my son’s team in the whole tournament, even though they made it to the semi-finals. Also, watch for the auto renew on even the 1 month s... Show more

AWFUL AWFUL AWFUL

I would give 0 stars if I could. Customer service is horrible and they are robbing people of their money. If I could watch my kids games on another platform I would but unfortunately they are the only option. They charge for sub par service and constant technical difficulties. Claim nothing is thei... Show more

Could be so much better

App is sorta limited in what you can do but the bigger problem is this app in general - most broadcasts are filmed by 8 year olds (bad zoom, pan, not centering shot, etc) BUT perhaps the worst decision this app makes is to put the score graphic at the top of the screen where it completely covers ... Show more

Sad!!

My son plays Junior hockey and we can’t make all of the away games because they are too far. We depend on Hockey TV to watch these games and it often fails us. Today, they claim there was an internet issues at the rink, although Live Barn wasn’t having an issue. When you contact their support, you... Show more

Wish I could give it zero stars

I’ve used free apps that are way better. This is one of the worst apps, and not just because of the quality of the videos (which are more awful than good - and NONE are terrific), but also the number of times the connection hangs, or is lost (especially with live games), and the menu layouts. It’s ... Show more

Awful

Believe the negativity. These people are absolutely raking in cash and know their service is sub par. This review is not about HockeyTV alone, it’s about this app in general. Jesus Christ, the streams are AWFUL for the price. The yearly subscription cost must be a joke. I can’t imagine anyone oth... Show more

Poor customer service and response

I was so looking forward to viewing my nephew ‘s games. I have a new XS Max phone. When the feed is not in HD I cannot get it. They refuse to acknowledge that the problem is on their end or that they are using non-digital equipment at some arenas. From Rodman Arena I could get the feed from the... Show more

So Bad It Should Be Criminal

This product is terrible. I could talk about the one-camera shoots that never zoom, or zoom too much. The poor quality of the feed when the announcer is doing his own camera work, the burdensome and clunky interface for finding games or the number of games that just don’t have an announcer. But ... Show more

Good option but could be better

I live on the West Coast my son is playing hockey on the East Coast. this app is an option for our family to enjoy watching him play and to root him and his team on from afar. The quality of the video can be challenging to view even on our 60 inch TV depending on which venue Is hosting, but some i... Show more

Alright

Really miss the 15 second forward/backward option they had. Would be able to replay a score really quick but now it doesn’t and is suchhhh a pain to try and go back as moving the time manually changes it by so many minutes

Inconsistent but decent

It’s really cool to be able to sit and watch my son a thousand miles from here play a game with an announcer calling the plays. I’ve been able to watch some games where I think the announcer was a retired professional, stats, replays, the whole nine yards. Other times the crew doesn’t show up or th... Show more

Don’t trust the bad reviews!

The video quality is based on the home team and what cameras they use! It has nothing to do with hockey TV so get over it. Complain to your hockey teams!

Lots of errors

HockeyTV needs some work. It seems that often times nothing happens when you click on a game and otherwise an error message will come up on the media player. Also cannot get the search function to work. Better luck with logging in through the browser.

This app really stinks

Good news is many of the play-by-play announcers do a good job.

Those assets are lost on an app that does nearly everything poorly. Most of these comments are in regard to the Apple TV app, but are relevant here because iPhone/iPad screens are just too small to see anything - especially sin... Show more

Very poor

HockeyTV really stinks. Just recently got HockeyTV and every single game that I have tried to watch there’s an issue with the video or the audio or both. Obviously the people responsible do not have their act together don’t bother with HockeyTV it’s a waste of time 😡😡😡.

Kell
2023-02-02

Absolutely believe the bad reviews! I have written proof of me paying them, they acknowledge technical difficulties. I could not watch my sons games and they refused to refund my money. That is also called stealing from customers. Do not use this company. They do NOT stand behind their product!

Carmen Cox
2022-11-25

It has taken over 3 months for HockeyTV to repair a camera they own in the Servus Arena in Red Deer Alberta. First they tried to lie and say it wasn’t their equipment to fix/repair. When they finally admitted it wAs their camera, they decide to send out a new camera and are now in no rush to have it... Show more

Shawn
2022-03-19

NOT happy with this app!!! Covid..paid even though they didn't play for 49 days and now (experiencing difficulties) Wow!!!.

Michael Edinger
2021-12-15

Headed Downhill quick...Lot of missed action of EHL showcase..Used to be good viewing?

Kelly Nickerson
2021-11-21

Blury camera footage … camera guy is sleeping

Kelly Nickerson
2021-11-21

Tonight’s game Danbury jr Hatricka vs Jamestown tomahawks the camera Man is horrible he spends 1/2 the time with camera up in the stands and not filming the game !!! It’s blurry !!! Horrible footage and I pay for This !

Mike
2021-10-15

What a rip off !! Had it about 15 minutes couldn't get the game on my plan for the $9.99 a month. Only on the $29.99 a month Don't tell you that when you pay .but won't refund your $9.99 even after 15 minutes . What a scam!!

Bob
2021-04-28

Where to start with this garbage. Terrible camera angles, the games I've watched the camera is behind glass in a viewing room so you can see people's reflection, then behind a net which is more in focus than the players, then the camera person can't follow the action. It's borderline unwatchable. ... Show more

JOHN BELLANTONI
2021-02-28

Don bosco jv vs ridgewood...camera is too far away...camera is not staying in on the action..it keeps pulling back



Is HockeyTV Safe? 🙏

No. HockeyTV does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 126 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.0/5 . Justuseapp Safety Score for HockeyTV Is 13.8/100.

Safety Analysis

69.6% of users say app is Risky 🚨
69.6%

15.2% of users have Some Concerns ⚠️
15.2%

15.2% of users say app is Safe 👍
15.2%


Is HockeyTV Legit? 💯

No. HockeyTV does not seem legit based on our analysis. This conclusion was arrived at by running over 126 HockeyTV User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for HockeyTV Is 29/100..

🔏 Privacy & Data Safety

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Features

Our world class platform, boasting breathtaking video, instant archival for VOD playback, advanced player features like pause, rewind, and fast forward for live games, user generate instant replays, integrated editing suite, and live dynamic reporting, empower our partners to deliver a total digital experience to their fans that is second to none.

HockeyTV is the world's premier digital media partner for ice hockey national governing bodies, leagues, teams, and events.

  Contact Support
Developer:
HockeyTech Inc.

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