Contact iPrescribe Support

Edit to reflect recent update: App has not worked since it was recently updated. I have tried uninstalling it and reinstalling it, updated my phone, reached out to support (with no response) and it adds every prescription to “pending” but will never send the prescription - even if you sign and approve it. Please fix this app! It is unusable now at this point. Please please please fix the app. The website is not user friendly, so the prescribers in our office all rely on the app. The most significant problem is that when you DC a med, it keeps showing up in the patient’s active medication list. You can try over and over to discontinue the medication but it won’t disappear from their medication list. Another issue is how many reports and complaints we get from pharmacies and patients that the prescription never actually goes through despite it looking like is was successfully sent on our end. These are major issues and we have tried to submit help requests with these issues without response.

This app is so ridiculous to get everything set up that it’s not worth the hassle to use it. It made me verify with the exact same info over and over again, then linked me to an old inactive account, which then blocked me from going further in the registration process. I couldn’t reset anything and when I called support, they had to delete everything and made me restart from scratch. And all these “verifications” want my SSN left and right, even after I’ve given them all my professional info and license numbers. Will never try to use this mess again! One more issue with customer service. I called as directed when I couldn’t get through on my own. During my conversation with the rep, he sent me an email with my user name and password to log in. Except he spelled my email wrong and sent it to the wrong address!! So now there is some random person out there with my medical license verification info.

Like many other reviewers, I ran in circles trying to get the validation process to work — not just once, but every time I tried to use the app. Not only that, but as another reviewer said, my personal and professional identifying data are now floating somewhere for no good reason. Seems like a hacker’s dream come true. I spent several HOURS dealing with tech support, literally all day, and after submitting a single non-controlled Rx, the app never completed another patient entry and submission. Did I mention this took all day? This was in 2020, so perhaps the app works now. My solution was simply to request a waiver from our State Medical Board, easily obtained. I’m not paying for e-prescribing, and I’m definitely not using this program. If it works for you, great! Didn’t work for me, a tech savvy user, and sure didn’t save me time or money! There are expensive alternatives, but I don’t have to use them. Get a waiver.