Contact Honeydue Support

So I have contacted them a long while ago because I desperately wanted to try their app but my main focus is going to be my balance in my Venmo account (& Venmo card) and cash app and tracking that spending and what it goes for etc. I contacted them and heard back that I could add an account and keep track of it manually but that they were working on an actual solution and one that doesn’t actually cost me more time. TheyThey responded to that email caramel although the three suggestions they made about tracking besides adding every transaction manually didn't work. So fast forward to a month ago, I emailed them again just to see about an update because I wanted (& still do) to be able to use their app or abandon ship. I’m tired of getting my hopes up or wasting my time up if it’s not gonna happen. I have emailed them two more times to get an update and not a single response about this...if it’s not going to happen then just say as such so I can start hunting again for the right app and not count on your finding a solution.

I was excited to use this app and connected all the accounts, but there were immediately weird issues. One of my bank accounts just shows that I have like 25% more in it than I actually do. It’s listing transactions from the 18th, but my balance was never even close to what it showed on that day, and the balance has never updated since. I was thinking I was going to be happy with this app on day one, but after having it a few days, it doesn’t seem to have loaded a single transaction from either my or my girlfriend’s accounts. Literally the only thing it has done since I checked it last night is unassign a few items I had assigned on the 18th. It was a nice way to categorize purchases I had made this month up till the 18th, but I suppose it will now be frozen in time, forever commemorating my finances up until - and no further than - June 2018. (This problem is across all accounts and my girlfriend’s is the same.)

I was so excited for my husband and I to get all our accounts in one place so we could keep better track of spending by category. We just got married, we have some rental property, and he’s self-employed, so we have several different accounts at different institutions that serve different purposes. Seemed great for the first two days, and I was having a great time sorting historical expenses and customizing categories. Then it lost touch with our primary bank. I emailed support multiple times, got ambiguous answers, with the final one being, “This is impacting a lot of other users … Want me to contact you again when/if we get an update?” What?! Your app has access to all of our personal financial information, it’s had some sort of connectivity glitch for almost two full weeks, and you’ll “keep checking” to see if there’s ever a solution?? We also hadn’t been able to sync my husband’s auto loan account from the beginning, which is with a major financial institution that should’ve been available but was “currently unable to connect.” Maybe those are little bugs that can be worked out quickly, but it’s hard for me to trust a FinTech company that can’t figure out basic app functionality over the course of 10 full business days.