Forward is a preventative primary care provider, operating doctor’s offices
and clinics throughout the US. At Forward, we practice health care differently
by using technology, from our body scanner and realtime blood testing to data
from your wearables, to build a complete picture of y...
Go literally anywhere else
Holy GOD this was an awful experience from start to finish. Multiple appointments rescheduled, eventually everything was cancelled due to covid. Tried to get help in the meantime and they could not have cared less. Literally lied to me about it being illegal to treat me not even 45 minutes after the exact service I was inquiring about was announced on twitter. Had all of my preferences RE name ignored and was given excuses instead of just an apology. They’ll keep offering you a free month every time you ask for your money back to hide the truth: you’re never gonna see a doctor. I low key don’t believe that ANYONE has been treated at a Forward facility after my experience. They’re just trying to get everyone’s money before they realize it’s a sham.
Ohhh, but the App
I’ve been member almost a month & couldnt book my baseline until 2 payments were made, this makes me a lil worried. But the App is horrible. It’s been frozen on same page & I cannot even get to another page to find out when my apt is, tried calling, seems like everything has to be done through App, even the payments. I called several times to explain & they keep sending a link to their App. I have horrible Drs& I’m praying this will work. The person to person contact is great, but if I have to do everything through this App? I’m bit concerned
Good people, clean design, useless care team.
I love the medical staff and doctors but have become so frustrated with the care team. It’s like connecting with ask Jeeves vs. someone who actually looks to your info and has true medical experience. Ultimately, I find myself asking for doctor review of what I send in more often than not. The overall experience with Forward is great but the headaches the care team give me may ultimately be enough to drive me away since 80% of my interactions as a patient are via the app.
All of your health data in one place!
Forward’s app is unlike any other health app I’ve used. Not only can I chat with my care team 24/7, I also have all of my medical history, genetic data, and blood test results tracking over time so I can monitor improvements. Forward also includes a plan to address each separate health issue, which is super helpful. Makes managing/optimizing my health so much easier.
Its just not where it needs to be.
At 1st it seems really cool. Once you start interacting with the app, its not so cool anymore. The Drs office puts in most of the info. The chat feature connects u to a difference person every time and each of them either don't see or don't care to look at the rest of the conversation. And the DO lie. They will tell you anything to appease you. Oh your results are coming, someone will follow up with you shortly, we are getting started on that right away, in some cases it was 3 weeks before they could get me any info. The experince is cool, but not worth the money 😢.
Still an early startup but doing it right
This makes One Medical look like a bit of a joke to be honest. I’ve been a FWD member for a month now and they’ve been more proactive and helpful than OM have been in 5+ years. If you want to own and make meaningful progress with your health, habits and fitness, FWD is the way to go!
Need more medical understanding of the diagnosis and treatment from the chat staff ... they are polite but do not answer questions easily ... Still have to give overall marks of Four Stars getting five will require improved script delivery to the providers .. All in all the service is a plus ... Alan DDS
Guys, no iPad?? Hurry up
There’s quite a number of bugs on this app and it’s super difficult to see your statistics on the phone, and when I try to download on the iPad I can’t even download it, you guys really need to get your act together and fast, to keep your members. There should be web page, iPad, and iPhone all 3....not just iPhone apps
Update crashes my app - can’t OPEN
The app works well when it works, but I CANNOT open the app. It keeps crashing. I’ve emailed Forward multiple times and they keep telling me they will email the engineering team. I have not had access for all of December. Please reach out to me
App support seems non-existent
Bugs seem to emerge, vanish, and re-appear with little attention to end-users. No one seems to provide support for app. Too bad since the service of the care team is excellent. Management should work on getting their operations act together.
My app just doesn’t work
Sadly I cannot do anything with my app but stare at my appt screen. I cannot chat, cannot get covid assessment...nothing. Trying to get troubleshooted and still waiting on emails back and forth. Both the convenience I had hoped for. Will be cancelling.
Not hipaa compliant
I was told the genetic testing was compliant with hipAa privacy - it is not. It’s a 23 and me and sells your data. Also the app keeps saying offline - or not on server when you try to chat with the care team. There is no other way to reach them.
Keeps crashing on IPhone XS iOS 13
Keeps crashing on IPhone XS iOS 13
App could use more flexibility
1. When I click “Contact Us” for help, the App immediately assumes that I’m using the native Apple Mail App - I don’t have the App downloaded so I’m redirected to the App Store. It would be great if there were more options for receiving support from within the App - either the ability to select a default mail client or even make the contact email available to copy and paste. 2. The only way to upload insurance card info is by taking a picture of the card. It would be great if there were other ways to upload one’s insurance information - even if it where just a manual entry option.
My care team at my fingertips!
It's amazing that my doctor can see the data from my wearables to make a tailored care plan just for me! I love that I can see everything we talked about during my doctors appointment so I don't have to remember everything!! The BEST part is having access to my care team 24/7 for questions or concerns because I always forget to ask everything in person!
A better way to Contact apps
You can now contact Forward - Primary Care For You customer service directly
via Email using our new site - AppContacter.com
Yes. Forward - Primary Care For You is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 141 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.0/5 . Justuseapp Safety Score for Forward - Primary Care For You Is 36.4/100.
Yes. Forward - Primary Care For You is legit, but not 100% legit to us. This conclusion was arrived at by running over 141 Forward - Primary Care For You User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Forward - Primary Care For You Is 36.4/100.
Forward - Primary Care For You works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Leave a comment: