inKind Reviews

I paid $1000 upfront to use inKind, and inKind never worked. inKind got stuck on a screen OVER MONTHS, we had plenty of money in the account but kept stuck in screen when we need to process the payment. The customer support is unbelievable dishonest, they promised the issue can be fixed shortly but never get anything done. When I request a refund, they are trying to steal your full payment on account. It is very embarrassing to use inKind and make you feel like fool when you paid everything upfront but inKind never worked. STAY AWAY FROM inKind AND THE UPPER MANAGEMENT IN THIS COMPANY IS TRYING VERY HARD TO KEEP YOUR MONEY IN THEIR POCKET AND WON’T CARE ABOUT ANY CUSTOMER FEEDBACK AT ALL.

Waste of time, I would do better earning points from my credit card. inKind has no explanation attached to it...how do you pay a restaurant for a meal when you click on the name, see a balance and nothing happens? Creative marketing with fun nick names for staff....but that’s about it and it does not equate to a consumer friendly product.

inKind got stuck on a screen, trying to get me to add $$ to account which I didn’t want to do. We had plenty of money in acct but kept us stuck in screen. The server had to call manager over who was also confused. They were wonderful but ridiculous that this happens to them pretty often and the issue is still not fixed. It’s not the server or manager fault. We had to figure out a way for it to work. Not a good app especially if you were busy! Will not be downloading or adding again.

I purchased a gift for a relative (to be used for a restaurant in Australia) and the recipient never received it. I submitted 2 support tickets but never received a response or follow up. So I tried to directly call their customer contact number in Australia to see if I can get the gift directly emailed to me instead but the number was disconnected. The level of support I’ve experienced does not give me much confidence in this product at all. Seems like such a hassle and headache to get this sorted!

I have been trying to reach someone at this company for 10 days now! I am trying to understand how to use inKind credits to book a reservation. The restaurant even tried reaching out to these people on my behalf and still no luck. At this point I’m going to request a refund and stay far away from this ridiculous app. It’s the weirdest experience I’ve ever had! If you have no online help desk then put someone on the phone! It’s insane!

Do not use inKind. It is terrible. Every time I try to use it at Currito it will take 5 or 6 tries before it even goes through, if it goes through. I have had a number of times where it didn’t even work at all. It’s super embarrassing to use in line and makes you feel like a fool. DEFINITELY AVOID. If I could choose ZERO STARS I would.

inKind was cool and it’s nice seeing a new payment method, however a manager had to come by and validate each separate transaction. Would like to see a more streamlined system next time I use this at a participating location.

Yes, it was my fault, but inKind does not tell you which restaurant during confirmation process. It’s only after it’s too late that you know which restaurant is getting paid. Seems like inKind could also check location and tell me that I’m over 700 miles from the restaurant I am paying, and ask if I’m sure I want to proceed.

Updating my review...
A prompt response to my email to support with an apology and resolution following a crash to its servers has restored my trust in its service and I will attempt to use it again. There was also a training issue at the restaurant (server should have been able to manually charge the house account) which I’m told has been corrected.
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This is incredibly frustrating, even when attached to WiFi inKind doesn’t connect and continuously crashes. I can’t use the credit in the account and had to pay by credit card rendering inKind useless.

Love that they keep adding new features and restaurants. UI/UX keeps getting better and better.

I used inKind at Juliet Italian Kitchen in Austin. It was easy to purchase credit & redeem in restaurant and I love that I got a bonus. The feature that shows what restaurants are in your area that partner with this app is pretty neat too.

It’s crazy to think a company like this hasn’t existed till now. I eat out A LOT and some of my favorite restaurants are on this app all over the country. I mostly eat at this app restaurants now and I love how they support the industry too. You spend the money you were already going to spend eating out, you just get bonus credit on top of that. Great product, great customer service!

It was incredibly easy and painless to add credit to my favorite restaurant and to redeem the credit at the end to pay for my meal. It made me feel comfortable to use this contactless payment method, easy checkout process, great app experience all around !

We were pleasantly surprised to see so many new fall items (the Fall Squash Soup) on the “regular” menu. And to try some yummy noshables (Weisswurst with a knockout sauerkraut with whole grain mustard and the Cauliflower Salad that was so unique). Next month is Peruvian. Mmm delicious as always.

This makes payments so simple. And inKind has been doing a good job being accurate. I can separate my bill easily from the group I'm with, as well. Love this! Thanks!

Used this to get dining credit at Yardbird Dallas and was really easy to use, server was familiar with this app and helped close out our bill.

This is our go-to restaurant. Thank you so much for getting a way to “wait list”. The only draw/back is how hard it is to get in.

Absolutely wonderful as usual… my wife had her usual omelette and loved it
I asked about the chili covered nachos and Cindi said they were favorite… I tried them for a change and now they are MY FAVORITE….keep up the good work !!

I have dined out with this app multiple times and love it! It’s saved me a few hundred $$ and makes paying for the meal a breeze. I just wish they would add more restaurants on in Austin

Was apprehensive about using this to checkout. Very easy and awesome to save some money at my favorite restaurant!

This inKind app is amazing it save people money and easy to use, I also always get the VIP experience thanks inKind. I live to use this app and save money