Contact 1 Hour Photo Support

by Doodledarling

You can’t switch stores without deleting the contents of your cart, you can’t adjust quantities of photos once they are in your cart, and if you have any problem files it is a pain to figure out what they are. I’ve used the app many times and I get frustrated every time.

A few times I’ve gotten an error message about one of my photos, saying the “file didn’t exist”. You can’t put your order through without removing the file, but the app uses the file name to reference the problem photo, so it is impossible to know which one it is (I do not know the file names of all the photos on my phone, who does?)

It would be great if we could have the option to place the order anyway, and/or if the actual photo was displayed with the error message instead of just the file name. If you only have 5 recent photos to print this app would be ok, but over 10 and it’s a PITA, especially if the photos you need to print are farther down your camera roll or from different albums.

by Frustrated Photoman

I ordered $90 worth of photos. Several of the 5x7 pictures were printed on 4x6 paper cutting off several people. We had to go to store 4 separate times after being called that order was ready when it wasn’t. The fourth time was to correct the 5x7 photos. They said there was no way to go through each photo to find the one printed incorrectly. I had to get back on the app and spend another $6.00 to print out 2 of the pictures needed for tomorrow morning. 8 of the pictures are still on 4x6. Because I don’t want to spend another $25 to reprint them. Very frustrating.

by Hmfic247

very excited about the app initially as I uploaded and customized an order for my local CVS to print but having not received a confirmation email within a few hours I decided to actually go to the CVS where I discovered they don’t print photos I think the app should have adequate communication to its printer retailers to communicate to the customers who spend their time preparing an order and now can’t retrieve the order to send to another competent retailer in this world of technology it’s this kind of technology that should be laid upon the ash heep of time wasting gadgets and widgets.