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Booking Confirmation - LOC 2304719994 Shittest hotel on this planet with the shittest customer service. Never even go in this hotel as i had the worst nightmare where they not only booked a hotel in Dusseldorf when i am asking for Frankfurt but over charged me. Now they are neither giving refund nor they are shifting my booking to Franfurt. Alll bla bla bla bal. When i called the central reservation desk and asked for help : the woman is saying that i should first spend my hard earned money to book hotel with MELIA , then even if they make a mistake then i should again spend my time to send a mail to customer service . She will not refund my money Wha tarrogance and what non senses. Never stay at MELIA HOTEL

Hi there: My name is Denny Jackson Melia #7202564G, Circle # CRMX-27786. My wife and I became Circle members in May of this year after going to La Perla 6 different trips. We were very excited about the ability to book more trips cheaper and were anxiously waiting for the Xmas in July Sale we had been told about (as the next in line time wise). However, we NEVER received notice of the sale, which I now understand to have been in early July. We are asking for your help to (a.) help figure out why we were not notified, and (b.) see if there is a possible I time exception to allow us to get a "sale level" break for Palma Real for Dec. 6-13. We have it booked under the gift voucher, but want to just pay cash for the December Punta Cana trip and then use the voucher for next year. When we looked at dates in May, during our buying process, we could buy in cash a Reserve unit cheaper than the food & beverage costs we would have to pay under the voucher. If you check with your records, you will see I have been all over your site all of July, usually more than once Dailey. This was going to be our first opportunity to use our Circle membership, the save the voucher for a better opportunity next year, probably for La Perla. Anyway, I hope you understand what I am asking for, and hope that since we are new Circle customers who have already paid our membership bill in full that you can find it in your heart to help us get a "sale" price on a Reserve level trip for Palma Real. Thank you, in advance, for your assistance in this matter. Not asking for anything free, just to rectify a problem not of our making. (and yes, I checked all Spam folders and trash folders, so it did not go there by mistake. Regards, Denny Jackson