Contact Movatic Support
Published by Movatic on 2023-12-06 About: The seamless, convenient, and fun app to bike, park, scoot, and ride.
Movatic
makes it easy for you to use mobility services that local companies in your
community have launched to help you get around.
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Reported Issues: 4 Comments
By Teresa Mason
2 years agoI have trying to open an account and has been rejected. I don’t know why. Hello
By zachhasswag1
Easy to use and good bikes, but scammed us when ending rental
It was pretty easy to rent the bike and unlock it and start going, and we all came back to end the rental at about 55 minutes. The app said 0-1 hour was free, so we were expecting it to be free since it was under an hour. But when we tried to lock the bike or end the rental, it refused to work for any of the 4 people we were with. All of us but 1 had iPhone 12s so it wasn’t like our phones or connectivity was the problem. We noticed that after the hour had passed, every one of our bikes locked and we were able to end the rental but since it was over an hour we all got charged the extra $3. So basically it was a scam as it waited until we had to pay to rent for over an hour to end the rental. I would not use this again as we should have not had to pay since we all parked our bikes and tried to end at about 50-55 minutes in and had to wait until we got charged for renting over an hour.
By Liliana.333
Very bad experience
Three weeks ago my boyfriend and I rented 2 bikes for 3 hours because we wanted to visit the lighthouse, when we got there and we tried to lock the bikes to walk around, we realized that the rusty bike lock didn’t work properly and one of the keys ended up breaking so then we couldn’t unlock one of the bikes. We had to wait for 45 min to get a replacement and then we had to ride very fast to return it before the 3 hours. We ended the rental 3 minutes later and we got charged for extra 3 hours. We have been since then trying to contact the company to refund the money to us due to it wasn’t our fault, they answered the first call and they said it’ll be solved but now they have stoped replying our calls or messages. I would not use this again and also I wouldn’t recommend anyone to use
By pizzahaut
Bike return doesn’t work
The app does not work well. I returned a bike a few days ago. Locked it into place and then clicked end rental in the app. It would not register that the bike was returned. I made sure the bike was securely locked and tried again several times with no luck. Over the past few days now the app sends me notifications warning me that I have a bike checked out. Until this issue is fixed I will not use this service.
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- If you are a Movatic customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Movatic.
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