Contact Rocket Chat Support

by In Search Of A Song

Been using this app on iPad for several months. You would think a chat forum would be a pretty basic thing to get right. I guess it’s not. As you scroll through posts in this app, instead of a smooth view it frequently skips ahead or back. The effect being that as you are scanning the posts, whatever you were looking at suddenly jumps off the screen when something new either loads at the bottom of the scroll or something moves off at the top of the screen. It’s disorienting to say the least. Seems to be based on whether posts have images or not but I can’t be sure. It’s the app devs job to figure that out. I do know that the user experience is very annoying and frustrating. Makes it easy to lose your place and then you have to keep scrolling back and forth every few seconds to find what you were halfway through reading. Really disappointed with this app and do not recommend.

by Patient Researcher

In a large chat, live, this jumps entire screen involuntarily downward about every 3-10 seconds making following and participating a frustrating experience while online on wifi/cell signal. There needs to be a setting / mode to minimize to eliminate this screen instability please, when I am far ahead of the live comments being submitted far below where I am in the chat. Example, you have say a 15-30 line response to read from a colleague and you keep losing your spot—CONSTANTLY—as screen keeps jumping down like a bad robot. Good app otherwise. Thank you for working on this.

by Jimmy Knuckles

The app is good for almost everything. The main problem is that it will “selectively” not display new messages. This has serious consequences when you type a response and see your response, and others have typed their responses and you don’t see them until you either force quit or some sort of refresh happens on the main page. It will also often place messages out of order if this behavior occurs within a room.

This is insanely frustrating to have to continually fiddle with the app (going out and back into rooms, force quitting, etc) to simply see chat room messages.