Contact Drift Support
Company Name: Drift.com, Inc.
About: Take your customer conversations and video outreach on the move.
Your prospects
and customers don’t want to wait.
Drift Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Drift - Chat & Video. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Drift - Chat & Video. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Drift.com, Inc.
Read 3 Customer Service Reviews 😭😔💔
Has potential, but needs so, so much work.
by Bengal91
This app freezes constantly. When I’m in a conversation with a visitor to my site, this app freezes about 6 or 7 times within about every 5 minutes of conversation. Every time it freezes, the only way to get back to the app being responsive is to force close the app and start it back up again, however, even that only works about 60% of the time. And once you get back to the conversation with a customer, so much time has passed that more often than not, they have already left the conversation. This service is great, and the app has a lot of potential, but in its current state it is almost unusable. I want it to be a pleasurable experience, but it just isn’t there yet.
Navigating “Open” or “Closed”
by Billy La
Its so easy to see whether conversations are “Open”, yet it is SO hard to find how to change the status. I go in circles every time! Hit “conversations” then it shows “Open”. Hit that to change status and it takes you to the conversation. It says “Open” so you hit that to try and change status, but it takes you to the “Open” conversations. I’ve “Closed” a bunch of conversations but cannot make sense of how I did it every time. You can’t swipe it closed. You can’t hit the “Open” to make it closed. You can’t hit the conversation to make it closed. Everything takes you in a circle back to either the status or the conversation. It’s like Groundhog Day!
Stability
by Blbo25
First of all, the iOS app isn’t exactly “heavy weight”, yet it fails at very simple stuff like throwing an error when I switch or open conversations (the one thing the app should be able to do flawlessly). Unfortunately, just prior to the new update today, it worked beautifully. Whatever they did, it’s broken now.
I really wish developers would stop trying to support iPhone X. Nobody likes it, it screws up the application for any not iPhone X users, and causes a mess just to support a phone nobody likes. Is this IE 6 all over again?
Have a Problem with Drift - Chat & Video? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of Drift - Chat & Video to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Drift - Chat & Video customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Drift - Chat & Video.
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