Contact Kung Fu Tea Rewards Support

by M. Iris

I ordered on the app at a Texas Location. The app allowed me to order and the money was taken immediately from my account. When I got to the location, the doors were locked and the worker who answered the phone told me that they had no supplies to make any drinks at all. I asked for a refund and she said she already issued it. I waited a week and a refund was never issued. Then later in the week a snowstorm happened throughout Texas and by the time I was able to get back to the location to inquire about the refund, all the worker at the counter could tell me was, “I’m sorry, the app just messes up sometimes and we can’t go that far back.” I had the receipt on the app yet nothing apparently could be done.

by CSON2020

There’s a store maybe 5 min away from my house so I ordered a pick up thinking it would automatically be the nearest store- the store location only shows street name and not the city until you press it. When I went to pick up my order, they said it’s the wrong store and I had to drive 15min out which irritated me bc it was the complete opposite of where I was headed to! Then I tried to call by pressing the number on the app but it wouldn’t work then I tried to open my map app from this app and that also didn’t work! After I picked up my order, I searched for the one nearest my house and that store doesn’t show up. Also, it doesn’t give you the option to choose the location of the pick up!! What good is this app?????

by Baka Vaca

I’m new to the world of Kung Foo Tea and have only been able to order on the app. I love the product! But I wish the app was more informative. As someone with a tapioca intolerance… I would like to know which drinks come with “bubbles” as a default before I get my $5 drink and realize it will give me a stomach ache. Some drinks include tax, some do not, I’m not sure how I’m paying sometimes (credit, reward, or from my card) and I didn’t even realize there were “more toppings” until a friend pointed it out to me. There’s a lot to be improved here, but if you’re familiar with the menu it may not be as much of a problem.