Contact Adobe XD Support

by Elstinko

First, I can’t understand the 5 star reviews of this mobile app specifically.

For starters once you choose a prototype to view, it fixes to the art board viewport leaving black space around board. If you extend the viewport in XD desktop and republish to full vertical, the artboard appears as a narrow strip in mobile app. That would be ok if the app supported ZOOM. You can’t zoom in on any artboard like all other prototype apps in the market do. Zooming is an intuitive must have for any object. Second I found it almost impossible to go back to the prototype menu. I tapped everywhere on screen to try to access their limited menu drawer. A few times it appeared but I don’t know what I did to access it. Still a mystery.

Many of us would like to use XD for web design, not only mobile apps. Clearly Adobe has not really considered web designers as a user of XD. For one they don’t support color management making any color you design completely off when deployed in this app. Adobe start by observing your competitors and copy their base functions that we users intuitively expect. Then throw in your Adobe Sensai to give you distinction. The lack basic functions makes this workflow inferior in every way.

by Heleva

As an Adobe user, developer, and someone who’s vision is aging and needs applications and websites to be compliant, I am upset that Adobe has not bothered to adhere to the best practices for accessibility of their products. There is no responsiveness or rotation or even an option to increase fonts etc for accessibility making the interface look as though everything is written in a 2point font. I think it is time where those of us who have been paying through the nose for several decades on Adobe’s products and services use the power of our long term association to get Adobe to address the elephant in the room. More accessibility!

by Mruniqueid

Content doesn’t consistently update automatically on my mobile screen when I edit it on the desktop app, and none of my text layers render correctly at all — they’re just jumbled characters. I’ve barely dipped into this app, and on day one these things are making it unusable as a professional application. The basic function should be to show you accurately what your design should look like on your mobile device, and it’s not fulfilling that use case even remotely competently.