Contact Adobe Fresco Support

by Kaletbh

This app is not ANYWHERE near as user-friendly as Adobe Draw was. The only reason I installed it in the first place was because Draw was discontinued and merged with this one. I thought this would be fine because all of my old files from Adobe Draw were carried over to this app, but when I went to continue a project I was previously working on, the features were completely different and much more difficult to navigate than Adobe Draw ever was. For example, you can't easily use the color picker tool on a single layer without selecting all the other layers you have created, meaning you can't easily create other layers to begin with. The double tap features from Adobe Draw are also completely gone, so if you want to single out or access certain options on layers, you have to go through an entire toolbar to do so. In summary, it's WAY more complicated and essentially a lot less user-friendly. In the end, I made a single mistake on one layer that ended up compromising an entire project, because I couldn't properly merge or un-merge the layers I was working in. Which means I'm now going to have to start over from scratch.
I don't know what the purpose was for transitioning Adobe Draw to Adobe Fresco, but I wish we had the option to change over instead of being forced to use this app instead, since it ruined all of my progress on an important piece of work.

by Maylin And Ziggy

I used to use an app called Adobe draw, and I loved it. Then one day I open the app, and it says that Adobe draw is being taken away, and to get all my art, I have to download Adobe fresco. I dealt with it, even though it took me a while to learn how to do everything. The old app was much simpler, but there are some new features on this one I like. But like I said, this one isn’t as user friendly as the old one. I’ve been trying to avoid leaving a bad review, because I didn’t want to say negative things about it until I gave myself a chance to learn how to do everything. But today was the last straw, when I accidentally filled a photo layer, that was under my drawing (I had been working on the drawing on Adobe Draw). I couldn’t undo it, so I deleted the photo layer, and tried to re-add it. Turns out, you can’t do photo layers on this new one. I spent hours trying to figure it out, researching it, trying every button, but nothing worked. I am angry and I am tired. If I’m wrong, somebody please let me know how to do it. If adding a photo layer as a reference really isn’t an option…
I don’t know why they got rid of the old app, but it was a horrible decision, and I hope this app goes away as well. If the developers are reading this PLEASE fix this problem. This is ridiculous

by Ghastly28

Got the app on my new ipro, and the first few days it worked great, now it pauses randomly after some strokes. It also doesn’t always register the touch to step back so you keep tapping, it then catches up and goes back multiple steps...annoying. I’m using the same vector brushes and same size artwork I did with Adobe DRAW and never encountered these problems. The other day I discovered that if I hold after a curved line, I could scale and rotate!!!! My mind was blown! ....this option stopped working.
HUGE PROBLEM: I spent 2 days working on a piece, went to work on it the next day and MY VECTOR ART WAS RUINED!! All my VECTOR lines became PIXEL lines. I then realized that right above the MERGE LAYERS BUTTON, Is the TURN LAYERS TO PIXEL button......are you kidding me?!? If your pencil slips and you don’t catch it, your screwed. You can’t turn them back once you close the app (possibly even before) if these items were fixed this app would be wonderful, and I wouldn’t feel bad dishing out more $$ to adobe. Also I noticed a new vector brush was added, please continue to add vector brushes, as that was my one original issue. I cant wait to rate this app 5 stars!