Adobe XD app not working? crashes or has problems?

Adobe XD Status

Published by Adobe Inc. on 2023-01-30

Eliminate the guesswork by previewing your Adobe XD designs, complete with
transitions on native devices, in real time via USB or by loading them as cloud
documents. If you enjoy using Adobe XD, please share a nice review.

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Common dislikes about Adobe XD app

- The inability to edit projects on iPads is a disappointment for UX/UI designers.

- After a recent update, some users are unable to open their files.

- The app can be slow and does not always allow users to preview documents.

- The iPad version of the app is underwhelming and does not allow for editing or creating designs without plugging into a desktop.

Have a Problem with Adobe XD? Report Issue

Common Adobe XD Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Adobe XD app on iOS and Android devices. Solve all Adobe XD app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Adobe XD iPhone Issues and Solutions

Adobe XD iOS app crashes, not working, errors
Adobe XD iOS app network issues
Adobe XD on iOS has black/white screen

Adobe XD Android App Issues and Solutions

Adobe XD has errors/crashing/not working
Adobe XD server network connectivity issues
Adobe XD has black screen

Adobe XD iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Adobe XD app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Adobe XD app crashes or not working on Iphone (iOS):

Close and restart the Adobe XD app on iPhone
Update Adobe XD app to the Latest Version for iOS
Uninstall and reinstall Adobe XD iPhone app
Update your iPhone to the latest iOS version

Fix Adobe XD on iPhone unable to connect to server/internet connection issues::

To resolve Adobe XD network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Adobe XD black/white screen (blank screen) on iPhone:

Follow the Adobe XD iOS app troubleshooting guide Here →

Adobe XD Android App Issues and Solutions

Fix Adobe XD not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Adobe XD app issues:

Force Stop the Adobe XD App
1. On android, goto "Settings" » click Adobe XD app. » click "Force Stop".

Update Adobe XD to the latest version on PlayStore

Clear Adobe XD App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Adobe XD app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Adobe XD.

Fix Adobe XD unable to contact server/ Adobe XD internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Adobe XD » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Adobe XD » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Adobe XD on android.

Solve Adobe XD black/white screens issue on Android:

Follow the Adobe XD android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Adobe Inc., developers of Adobe XD.

100% Contact Match

Developer: Adobe

E-Mail: [email protected]

Website: Visit Adobe XD Website

72.73% Contact Match

Developer: Apps to Learn Design

E-Mail: [email protected]

Website: Visit Apps to Learn Design Website

About this app

Use of Adobe mobile apps and online services requires registration for a free Adobe ID as part of a free, basic level of Creative Cloud membership. Eliminate the guesswork by previewing your Adobe XD designs, complete with transitions on native devices, in real time via USB or by loading them as cloud documents. To stop service, go to account Settings and turn off auto-renew at least 24-hours before the end of your billing period. Prorating is unavailable — when you turn off auto-renew, service will continue until the end of that month’s billing period. You can purchase an additional 20GB for $1. 99 (US dollars) of Creative Cloud file storage per month. If you enjoy using Adobe XD, please share a nice review. It really helps! The recurring payment is automatically charged to your iTunes account. Adobe online services require an Internet connection, are not available in all countries or languages, and may be subject to change or discontinuation without notice.