Contact City Tele Coin Support
Published by City Tele-Coin on 2023-08-28 About: Use the City Tele-Coin app to communicate to your incarcerated friends and
family members.
If you have a friend or loved one housed in a facility that
uses City Tele-Coin's video kiosks or tablets, you can use our services to:
-
start and receive video calls*
- send and receive messages*
- send and receive
pictures*
- view account history
It's easier than ever before.
How to Contact City Tele Coin Customer Service/Support
Listed below are our top recommendations on how to get in contact with City Tele Coin. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact City Tele Coin. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of City Tele-Coin
92.31% Contact Match
Developer: CityTeleCoin
E-Mail: [email protected]
Website: Visit City Tele Coin Website
66.67% Contact Match
Developer: Telcoin
E-Mail: [email protected]
Website: Visit Telcoin Website
Reported Issues: 26 Comments
By rebecca hogue
2 months agoi realized after i added money to my account i had added funds to my old number i don't have access 2 and i couldn't transfer funds to new number bc i cant access old number well since i couldn't use that number i deleted it from my account which deleted my money on there and i cant access old number so i cant add my number back due to verification step. how do i get my money back n on my number i use now
By Hopela Dodd
8 months agoYesterday 09/07 I was not aware that cashapp had a glitch and caused two purchases of phone card time on my account.. I need these transactions cancelled and refunded back to my account ASAP Please
By Skip Phillips
1 year agoHorrendous customer service, which you would think would at least be okay with the fortune they charge. Public exploitation and corruption at its best, the departments that use this should be held accountable for this disgracefulness.
By Tara Skinner
1 year agoI for got my accounts user Id
By Kristy Meek
1 year agoMy boyfriend has been trying to call me since yesterday and it won’t let me accept the calls. It continuously loops the automated message until finally it drops the call. Please help!!!
By Doug stewart
1 year agoIt says credentials are wrong and won't let me reset my password. I don't know what else to do.
By Doug stewart
1 year agoIt says credentials are wrong and won't let me reset my password. I don't know what else to do.
By Ashley mize
1 year agoI no longer have the number connected to that account so I forgot my password and need to regain access to my account? How can I go about that?
By Kimberly Coker
1 year agoTrying to find how many minutes are left on my account. Also how to add to my account through citytelecoin. I am not a very Happy individual. Let me know something urgently.
By Katherine Delfino
2 years agoWhy do I keep getting an error message when I try to put money on the city telecoin
By Karen Sayje
2 years agoIt will not let me reset password.I tried creating a new account and no different.same message.never get any emails back.
By Amanda Nicole cooper
2 years agoI have lost my phone that has my account on it for your app and I’ve decided and $90 in there yesterday or today how can I get it changed into the different phone or close that account now
By Cathy Collins
2 years agoIt will not let me reset my password. Doesn't send email like it says it does. Need help resetting my password
By Bonnie L George
2 years agoI need to reset my password but the link you sent doesn't work. What can I do?
By Amy Defoor
2 years agoI cannot reset my password and cannot remember what it is. It will not send email.
By Crystal Scott
2 years agoIve been trying all day to get on the app it keeps saying it can't log me in
By Hannah M Flatt
3 years agoI want to delete my account for email hannahflatt90@redacted I no longer use it. Thank you
By Hollie Chickvary
3 years agoRip off
By Kimberlyn Pool
3 years agoit says that I already have account on this number but I just got this number so how is that?
By Annie Tinker
3 years agoAllison I got into account and was texting his girlfriend from my account he was calling her and then we're done allowed to it even says his last message to her was that he was going to take over my app I cannot change my password I don't know what to do but I really would like to take the password so that he can no longer get into that account
By Paula Trahan
3 years agoHow do I find my username. I forgot it. Tried to reset my password with email and sign in and it says they don't match.
By Leslie Frazier
3 years agoYes I am it keep on saying my username and password doesn't match up and have it about a hundreds times and trying to video chat and send texts messages and need to see him and he need to see me and his name is Russell Berry and his is at Kemper Neshoba Regional Corr.Facility please can you help me.😭😭😭
By Rae Jean Conway
3 years agoMy boyfriend has been calling all day not getting through to me from Lonoke Detention Center can you please look into this problem. Thank you
By DeannaAriel
Terrible Service
You would think with the exorbitant fees this service charge that they’d keep up to date with their services; assuring they worked accordingly, but no! They’re simply in the business of exploiting the the families of prisoners. There is absolutely no reason this service should crash as much as it does. Constantly charging the very second someone attempts to answer. Essentially siphoning off funds, as the video call doesn’t connect. This server isn’t capitalism; it’s extortion. Services such as HomeWAV charge a $2 fee for any amount of funds added, it’s only 15¢, there are constant app updates for it, and it NEVER crashed. If that company can provide inmate Les with great consistent service at a fraction of the price, there is absolutely no reason why CTC isn’t doing it other than pure greed and a disregard for others. It is abundantly clear that the inmates aren’t the only ones who are paying a price for their accusations.
By curlycutie1996
Horrible
If I could give this app zero stars I would. To actually be able to video chat properly you need to be in front of a laptop or computer. I don’t even know why they made a app for phones or tablets because it doesn’t work. When I click to video call my husband the app often crashes, it also will make his picture extremely small on video call in the middle of the call my husbands screen will start shrinking, it doesn’t connect well, it often looses connection even if you’re in the best WiFi the worlds has to offer city telecom will disconnect you. The absolute worse. My husband has 55 days left of the his expensive garbage. The jail should’ve got securus. The web developers who made this app were clearly beginners
By adriannmccall
Service
It’s not bad when it works. U have to have the best wifi so ur pics don’t freeze up. U can have excellent service and it may work but here lately the app just closes out before u can make a call. And it’s super over priced for you to possibly get a couple minutes and it actually work. This app needs a lot of work. And the customer service guy was completely rude. Like if u don’t like your job find a new one. He purposely didn’t not activate my account and was laughing with another rep about it. He thought I couldn’t hear but I did. I wasn’t rude to him so I don’t even understand pple that go out there way to be ugly. But that’s what the employees are like so all around I can’t even give this app 1 star! Sorry!
Have a Problem with City Tele Coin? Report Issue
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Why should I report an Issue with City Tele Coin?
- Pulling issues faced by users like you is a good way to draw attention of City Tele Coin to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a City Tele Coin customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using City Tele Coin.
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