Authenticator App Reviews

I finally decided to go ahead and use multi factor and the very first time I tried using it the push notification failed to send and has since failed to send. Every. Single. Time.
My primary email account is now inaccessible. I had been able to sign in to my email online (not through the mobile app) until today, and now the sign in insists on sending a push notification that, guess what? Never arrives.
A separate Zoho email account gets push notifications no problem, but my primary account (the first one I tried using this on) is completely blocked. Same phone, same email app, same one auth app… While it’s nice to know that 2 step is in fact secure, it’s incredibly frustrating to be shut out of your own account simply by following the prompts to set up a security feature.

I just waisted three days trying to set up a “OneAuth” authorization method on my pre-existing Zoho account. Spoke with a customer representative in India…very polite and kind, but could not help! Three options offered but unable to initiate any of them. Just loops you back to where you started. Destroyed a very simple but effective and useful two-factor login process that worked! Changed the number and type of characters used to login so that now it doesn’t recognize or accept your previous password! YOU ARE LOCKED OUT!! I have time sensitive emails that I am unable to access! Everything is programmed and automated…only foreign representatives and long, long, long waits! No remedies. Suggest finding other email and authentication providers…

The folks that created AuthenticatorApp clearly focused on the security aspects of the account, but never thought that folks might one day get a new cell phone. Twice now in the last couple of years, I had to get a new phone, after which I spent hours working with customer service, trying to figure out some way to designate my new phone as the new ‘primary device’ so that the push-notifications will go to my new phone. I just got another new phone and I’m on day two now - and STILL stuck.
I was able to create my own temporary work-around by designating my iPad as the primary device, but still waiting for customer support to figure out how to add my new phone to my account. It should NOT be this difficult.

Zoho upgraded their software. Now my Zoho apps on my phone and iPad are not useable. The computer works still.

I have spent two weeks trying to get it to work but I got this person named Barath on the other end and they give instructions that do not work. They explain things poorly. They use their in-house vernacular on me.

If you are a high functioning programmer, maybe you will find them useful.

For an ordinary person trying to run a business, they are a poor poor choice in terms of the product itself. And if you find yourself needing to rely upon their customer support, prepare to spend more than two weeks in hell.

My face Id was not working and AuthenticatorApp wouldn’t alternatively use my pin when Face Id was dissabled and I could not deactivate face ID without face ID. Two factor is three factor factor authentication and requires a second device logged into said account in order to access the account if my phone is not available. If my phone is broken there is no way to access the account without contacting support.

If you read other reviews you can see the problem I’m having is quite widespread. In years past I never had a problem, however linking ZOHO with OneAuth has been a nightmare. I keep getting resend push authentication which never arrives. I spent over an hour with no result. I called ZOHO customer service which was useless. I work for a major manufacturer but paid though a staffing company. The agent has tried everything but I still can’t sign in.
It would be a joke except I need to sign in to get paid.
Zero stars would be correct

Whenever I try to login to AuthenticatorApp , it says I need to accept the push notification ... IN AuthenticatorApp ... which I cannot login to without accepting the push notification that I can only receive if I’m already signed in but I can’t sign in because I can’t receive the push notification IN AuthenticatorApp I’M TRYING TO SIGN IN TO.

I LOATHE Zoho and AuthenticatorApp for this single reason, and would NEVER recommend it to anyone. I have to deal with this because my company uses Zoho, otherwise I’d never go anywhere near this OneAuth app or any Zoho services for the rest of my life.

Just like so many other users, I am locked out of my account after getting a new phone. Endless loop that requires you to retrieve codes from my Zoho account, but I cannot retrieve the codes without access to the OneAuth application that is not logged into because I cannot get the codes because…. Endless loop. Do better. If you actually used your own apps you’d never allow this to be released.

If a push notification comes through, opening up AuthenticatorApp sends the push notification somewhere hidden. I have to generate a new one from the requesting service. Can’t the push notification approval dialog stay obvious?

AuthenticatorApp often times will receive the push notification for sign in, however the sign-in button/screen will be underneath the other tabs in AuthenticatorApp .

I have not updated AuthenticatorApp since January 8 at which time the update indcates a new "personalized login trends" feature being added. I don't care for this feature and it sounds stupid. Login "trends"!? Am I going to see how many times I login to site X and which sites I login the most!? Seriously, who cares!? I certainly don't. I don't need this bloated, useless feature so please don't keep reminding me to update cuz I won't. Otherwise it's a good app especially since I can use it on and sync with ny Mac.

OneAuth is claiming it requires notifications for Smart Sign-In. It does not. You can tap OK on the prompt, return to AuthenticatorApp , and continue signing in. I don’t want notifications from AuthenticatorApp. They add no amount of security to my login process and instead hinder it. They weren’t “required” before, so why are they now? Please disable this annoying prompt, at least for every sign-in. I’d accept it if it appears once with a “don’t show again” checkbox.

I already have this running on my desktop computer. To get AuthenticatorApp running on my phone took about 10 seconds. Super easy set up and is working great

Hands down the best and easiest authenticator app to use. As a CTO for a startup mortgage co we had two legacy authenticator apps. I was hired and introduced ZoHo to the team. The ZoJo authenticator app and ZoHo Vault improved our security without creating extra steps. You won’t know unless you try it, so give it a try.

Many times I would have to ask for the system to resend the push notification before I would get in.
It was also bring up the scanner at the same time when I was verifying the number sent to me.

Installed this after Zoho locked my account while I was traveling in Europe. Installed the OneAuth thing. My account is still locked. Would give this a zero if I could.

I’ve been using it for a few weeks and so convenient and easy. Easy to install and set up! Highly recommended.

This is is an amazing app and I hope to see it continue to grow and innovative. I can’t wait to see the potential the creator and designers have in store for the future.

Multi account, search feature, fast, stable.

But as of a couple of updates, Zoho Push OTF don’t come through

Zoho hands down has the best apps for business. I’ve used several different platforms in the past couple years and this is one of the best!