DSNY Info app not working? crashes or has problems?

DSNY Info Status

Published by NYC Department of Sanitation on 2023-04-05

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Common dislikes about DSNY Info app

- The app lacks information on uncommon events, such as drop-off schedules for electronics.

- The app has technical issues, such as crashing and not displaying selected boroughs properly.

- The app could benefit from improvements in design and functionality.

Have a Problem with DSNY Info? Report Issue

Common DSNY Info Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DSNY Info app on iOS and Android devices. Solve all DSNY Info app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DSNY Info iPhone Issues and Solutions

DSNY Info iOS app crashes, not working, errors
DSNY Info iOS app network issues
DSNY Info on iOS has black/white screen

DSNY Info Android App Issues and Solutions

DSNY Info has errors/crashing/not working
DSNY Info server network connectivity issues
DSNY Info has black screen

DSNY Info iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DSNY Info app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DSNY Info app crashes or not working on Iphone (iOS):

Close and restart the DSNY Info app on iPhone
Update DSNY Info app to the Latest Version for iOS
Uninstall and reinstall DSNY Info iPhone app
Update your iPhone to the latest iOS version

Fix DSNY Info on iPhone unable to connect to server/internet connection issues::

To resolve DSNY Info network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DSNY Info black/white screen (blank screen) on iPhone:

Follow the DSNY Info iOS app troubleshooting guide Here →

DSNY Info Android App Issues and Solutions

Fix DSNY Info not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DSNY Info app issues:

Force Stop the DSNY Info App
1. On android, goto "Settings" » click DSNY Info app. » click "Force Stop".

Update DSNY Info to the latest version on PlayStore

Clear DSNY Info App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DSNY Info app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DSNY Info.

Fix DSNY Info unable to contact server/ DSNY Info internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DSNY Info » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DSNY Info » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DSNY Info on android.

Solve DSNY Info black/white screens issue on Android:

Follow the DSNY Info android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NYC Department of Sanitation, developers of DSNY Info.

100% Contact Match

Developer: NYC Department of Sanitation

E-Mail: [email protected]

Website: Visit DSNY Info Website

About this app

The official app for the NYC Department of Sanitation provides service reminders and updates – plus special event schedules and tips to reduce, reuse and recycle waste.