Eclipse View app not working? crashes or has problems?

Eclipse View Status

Published by EclipseCCTV on 2023-11-14

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Reported Issues: 1 Comments

By Leon Ramsawak 9 months ago

I logged off from the app and when I'm trying to log back on it says sorry an unexpected error occurred please try again later..the nvr is online and connected on eclipse view...please help

Common dislikes about Eclipse View app

- App crashes every time it is opened

- Can't see anything from iPhone

- Always shows "connecting 0%" and then nothing

Have a Problem with Eclipse View? Report Issue

Common Eclipse View Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Eclipse View app on iOS and Android devices. Solve all Eclipse View app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Eclipse View iPhone Issues and Solutions

Eclipse View iOS app crashes, not working, errors
Eclipse View iOS app network issues
Eclipse View on iOS has black/white screen

Eclipse View Android App Issues and Solutions

Eclipse View has errors/crashing/not working
Eclipse View server network connectivity issues
Eclipse View has black screen

Eclipse View iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Eclipse View app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Eclipse View app crashes or not working on Iphone (iOS):

Close and restart the Eclipse View app on iPhone
Update Eclipse View app to the Latest Version for iOS
Uninstall and reinstall Eclipse View iPhone app
Update your iPhone to the latest iOS version

Fix Eclipse View on iPhone unable to connect to server/internet connection issues::

To resolve Eclipse View network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Eclipse View black/white screen (blank screen) on iPhone:

Follow the Eclipse View iOS app troubleshooting guide Here →

Eclipse View Android App Issues and Solutions

Fix Eclipse View not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Eclipse View app issues:

Force Stop the Eclipse View App
1. On android, goto "Settings" » click Eclipse View app. » click "Force Stop".

Update Eclipse View to the latest version on PlayStore

Clear Eclipse View App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Eclipse View app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Eclipse View.

Fix Eclipse View unable to contact server/ Eclipse View internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Eclipse View » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Eclipse View » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Eclipse View on android.

Solve Eclipse View black/white screens issue on Android:

Follow the Eclipse View android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at EclipseCCTV, developers of Eclipse View.

100% Contact Match

Developer: Eclipse Security

E-Mail: [email protected]

Website: Visit Eclipse View Website

80% Contact Match

Developer: Vito Technology

E-Mail: [email protected]

Website: Visit Vito Technology Website

About this app

The Eclipse View Application allows you to remotely monitor and view your Eclipse Signature Series cameras and NVRs. Playback, Events, Motion Detection and iOS recording are a few of the features you can expect from our new app. Easy P2P setup and monitoring allow you to see your cameras without having to open network ports on your router.