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https://support.us.playstation.com/articles/en_US/KC_Article/PlayStation-Video/

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1. Pulling issues faced by users like you is a good way to draw attention of PlayStation™Video to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
4. If you are a PlayStation™Video customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using PlayStation™Video.