Contact Money App Support

by Aunty Sammy

I am only able to earn 20 credits or $0.02 per day. I have given up after only 3 weeks, because I did not receive credit for completing the requirement on the Lords Mobile game (download, install, & kill level 2 monster). I emailed the support team after 7 days, and I was told I needed to provide proof (email or screenshot). That is understandable, but I am unable to provide those as I have already played past level 2 thinking I was going to be credited after a couple of days or 48 hours. I never thought to take a screenshot. And what email confirming this? I have never received an email to start with so what email are they asking for? It also requires that you are a new user. Well, this was my first time downloading this game, and I am so so disappointed & felt like I wasted so much time. Are you not able to check on your side with the information we provide why these actions are not taking place? This app is a complete waste of my time, and after 21 days without my credit FORGET IT! For only 3000 points or $3 it is too much time and hassle.

Another issue is that there will only be one offer for the first week also including Lords Mobile. Aren’t these offers immediately removed after we download & install? Why aren’t there other offers available for me to choose from? Just ridiculous! I hate it!

by This App Doesnt Pay

If you’re looking for an app that pays, I would skip this one. I downloaded this app nearly 6 months ago and almost every day I’ve clicking on the daily check in button to obtain my points. Nearly a week ago, I clicked on the daily check in and it told me that I had reached my limit due to that I hadn’t checked on any other tasks in their list. So after seeing that, I went and clicked on the “Wheel of fortune” game/task. After going to the link to the game and playing the game for nearly and hour and completing it, I figured I’d receive my credit. It did not appear in my credit list so I notified the support team. After a couple of days, I didn’t hear back from anyone so I notified them again. After another day or so, they emailed me and said that I need to provide proof that I completed the game. I emailed them back and said that I didn’t have any proof such as a screenshot or anything and I asked that they please give me the credit I spent a good deal of time trying to play the game and wade through all their ads to. This morning, i received an email back from their support team that they cannot provide me the credit without any proof.

This is not the first time that this has happened with company. I’m going to be shutting down this app and never playing it again.

by Akira Ashiya

I’ve been using Money app for a while and and have cashed out a few times. I’ve been pleased for the most part except from a few days ago. I accidentally deleted the app from my phone when I was deleting others, but when I reinstalled it all of my progress was wiped out—and I was extremely close to a $10 cash out. I started a support ticket and the response was that basically there was nothing that could be done as “theoretically” even if I removed the app from my phone and reinstalled it the information should still stay. Well “theoretically” this didn’t happen. This is the first app of any kind I can recall that I’ve deleted and reinstalled that didn’t carry any information. I did not change phones or reset my phone, which are a couple reasons that a full wipeout would occur according to my service support reply. It really upsets me as for the last few apps I downloaded before the deletion I had to contact support for my credits because they did not apply in the reasonable time frame given, so as I was getting close to cashing out I was having problems then. I guess I have no choice to start from scratch but a lot of the apps I’ve already gotten credit for are listed and therefore I can’t use them.