Contact Samsung Food Support

by Allie3vb

I just want an app to import my recipes in so I can cook things I enjoy. It’s incredibly gross and triggering for many to have a functionality like “health score” automatically populated for your recipes. I get it you want to provide nutritional information, but applying a moral value to something (i.e. this recipe has a BAD health score or this recipe has a GOOD health score) is not only an old school mindset, but an incredibly dangerous and disgusting path to propping up a multi billion dollar industry that thrives off of unhealthy and unproductive behavior to forever spend our lives in pursuit of losing weight. Their is no evidence that weighing less is a predictor of health. Do better Whisk and stop perpetuating a culture that profits off of a culture of fat phobia. Shame on you.

by Youremusty

Whisk was so great until a bug that prevents me from editing a recipe popped up some weeks ago. I sent in a ticket as you do when you notice something not quite right with the app, and I got a response telling me that the bug had been identified and would be fixed in the next version.

Great, right? They seem to update the app every week or so, therefore the issue was bound to be fixed soon. Upon opening Whisk after a hot minute, you can imagine my confusion when I saw that the bug was not fixed after multiple weeks had past and more than a couple updates had happened. I sent in another ticket, and from the same person as last time, I got the exact same response — that the bug had been identified and would be fixed in the next version.

I got nothing in response to the fact that I'd already sent in a ticket a while ago and the issue was supposed to be fixed numerous versions ago, just essentially the exact same thing as the first time around. Weird and irritating.

by Mean_Cake

This app is beautiful - the front end/UI team did a great job. It feels like it will be really amazing someday, but for now - functionality leaves a lot to be desired. A few of the more frustrating items:

Changing the desired serving amount, saving, then adding recipe to Planner doesn’t preserve the adjusted serving amount.

Changing the servings and adding recipe to shopping list doesn’t preserve the adjusted ingredient amount, so shopping off that list will get you the wrong ingredient amounts.

From the Planner, when you click a day then add recipe, you have to scroll through every recipe you’ve saved. There is a search function which is great if you already have your meals planned, but not being able to filter by collection makes filling out the planner way more time consuming than it has to be.

Shared grocery list doesn’t show who added an item, making it difficult if there are any questions about the item.

Grocery list doesn’t allow any changing of item categories or creation of custom categories. Example: coconut milk gets sorted into dairy/eggs, which it is neither. Several common ingredients get filed under “uncategorized” with no option to change it.

The list goes on. I’m sure it’ll be fantastic at some point, but for now there’s a whole lot of extra work and extra taps to get things done, which for me is inefficient.