Contact TIDY Support

by Bungletronics

After a horrible first experience that resulted in me not getting my house cleaned and Tidy charging my credit card all kinds of fees, I decided to give them a second chance. I am in a pinch and have this one day to get my house cleaned. “Claudia” agreed to my Friday at noon appointment just over a week ago. Thursday at 6:30pm she decided she can’t clean my house and is going on vacation. So now someone else is being sent at 2:00. If she shows up… I get to waste me whole day off now either cleaning myself in anticipation of another last minute cancellation or I get my house cleaned a few hours later and my day is still shot but at least the house is clean. I left several alternative times despite not being convenient for me. Last time I didn’t and just kept getting canceled on. I even upped the service this time to a $150 cleaning to make it worth their while for an hour and a half or whatever it is. Customer service is slow and aren’t keen to solve issues, especially not in a timely manner. You can’t call them you can only message and wait. I have a small house and they don’t even have to clean one of the rooms and one of the baths. It’s a cake job for the person! Ugh do not recommend

by SeanJKL123

Paid for 1 person to clean for 4 hours @$135. Went through our home after she “cleaned” and noticed whole sections untouched, ie showers still have pink tile scum and dirt on the floors, toilets uncleaned, floors not vacuumed, dust balls still found in corners, empty trash cans and in kitchen unmoved and found lint behind them, kitchen table untouched (neither the chairs nor underneath/still crumbs/dust/dirt remaining). Had to clean ourselves, because we had guests coming, after having paid $135. By far the worst “cleaning” we have ever had of any company. Complained to customer service and sent pics of issues and their only response was an automated reply saying we could “blacklist the cleaner”, so she does not come back again. Does not fix the issue. Sent another email repeating all details and the company’s response was that we should have purchased insurance with pictures in order to get a refund???? Not sure why we should pay extra to get a job done. I am not saying it needs to be perfect, but at least do what we paid for. I recently read other customer reviews and this seems to be a common problem, ie cleaners not showing up and issues with customer service etc. Will never use Tidy again.

by Sherfitz22

I tried this company and they have been nothing but problems. There is no customer service line to call when you have issues, you can only email them. I made the mistake of hiring this company to clean my house at the beginning of June. On June 11 they charged my account a $75 to hold my time slot for June 21st. June 21 comes around and 20 minutes before my appointment is supposed to happen I get an alert from their app that my scheduled housekeeper is canceling my appointment. They give the option to request another housekeeper for a same day, I go with it. No housekeeper shows up. I’m now in the process of trying to get my $75 backs as I don’t want their services any longer. They are unreliable and I’ve found someone else that can do my house for less and sooner. I’ve been emailing them back and forth for several days and they keep saying I won’t be charged for the visit. I check my bank account multiple times a day waiting to see my money pending in the account. We are now going onto June 24th and am still arguing with the company about the June 11th charge on my account. I advise all to never use this company. They are appearing to be a scam to get your money and not preforming services that were paid for