Are you having issues? Select the issue you are having below and provide feedback to Twinkly.
-One set of lights died within the 1 year warranty period
-Another set of lights died shortly after the warranty period
-The app loses connectivity whenever you want to make a change
-There is no one to call or chat with for help
App can change colors, but the effects page has "compiling effects for this device" for several minutes and then the app closes. Rinse, repeat. Cleared cache, reinstalled app, restarted tablet, doesn't help.
After mapping there is always an error message.
App is not working. Will not pair with my tree.
After mapping my tree my app keeps crashing
Mapping is not working, lights are responsive and change effects quickly but when I try to map they do not flash as expected. App reinstalled and firmware updated bit no improvement. Tried on 23 sets but none mapping.
When i make group of 3 strings( generation1) and i try to add that group to google home. Only one strings comes up. It has been working before. When you try to ad them in google home he connects with twinkly app and only see one device from the group of 3. I Start all over again the installation. But the results stays the same. In twinkly app it works fine. Its the combination with te google home app. Maby you can help me with it. Thanks in advance
Complete guide to troubleshoot Twinkly app on iOS and Android devices. Solve all Twinkly app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ledworks srl, developers of Twinkly.
It features a smart design that gives you the ability to personalize your lighting effects for an even greater experience. It is the evolution of the classic Christmas lights and a true innovation in how you light up your tree. The companion app for this app, the smart light decoration system to make your Christmas unforgettable. Designed for intuitive use, just connect over Wi-Fi and you will be playing with your lights in a matter of seconds.