Twinkly app not working? crashes or has problems?

Twinkly Status

Published by Ledworks srl on 2024-01-10

The companion app for Twinkly, the smart light decoration system to make your
Christmas unforgettable. It is the evolution of the classic Christmas lights and
a true innovation in how you light up your tree.

I have a problem with Twinkly

Are you having issues? Select the issue you are having below and provide feedback to Twinkly.

User reports:
App has problems

User reports 3

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

200.0%

Crashes

33.3%

Not working

33.3%

Screen

33.3%

Reported Issues: 6 Comments

By Junk App 4 months ago

App can change colors, but the effects page has "compiling effects for this device" for several minutes and then the app closes. Rinse, repeat. Cleared cache, reinstalled app, restarted tablet, doesn't help.

By Kim B. 4 months ago

After mapping there is always an error message.

By Carla D JORSKI 1 year ago

App is not working. Will not pair with my tree.

By Christopher Nelson 1 year ago

After mapping my tree my app keeps crashing

By Alex 1 year ago

Mapping is not working, lights are responsive and change effects quickly but when I try to map they do not flash as expected. App reinstalled and firmware updated bit no improvement. Tried on 23 sets but none mapping.

By Rene Trommel 1 year ago

When i make group of 3 strings( generation1) and i try to add that group to google home. Only one strings comes up. It has been working before. When you try to ad them in google home he connects with twinkly app and only see one device from the group of 3. I Start all over again the installation. But the results stays the same. In twinkly app it works fine. Its the combination with te google home app. Maby you can help me with it. Thanks in advance

Common dislikes about Twinkly app

-One set of lights died within the 1 year warranty period

-Another set of lights died shortly after the warranty period

-The app loses connectivity whenever you want to make a change

-There is no one to call or chat with for help

Have a Problem with Twinkly? Report Issue

Common Twinkly Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Twinkly app on iOS and Android devices. Solve all Twinkly app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Twinkly iPhone Issues and Solutions

Twinkly iOS app crashes, not working, errors
Twinkly iOS app network issues
Twinkly on iOS has black/white screen

Twinkly Android App Issues and Solutions

Twinkly has errors/crashing/not working
Twinkly server network connectivity issues
Twinkly has black screen

Twinkly iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Twinkly app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Twinkly app crashes or not working on Iphone (iOS):

Close and restart the Twinkly app on iPhone
Update Twinkly app to the Latest Version for iOS
Uninstall and reinstall Twinkly iPhone app
Update your iPhone to the latest iOS version

Fix Twinkly on iPhone unable to connect to server/internet connection issues::

To resolve Twinkly network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Twinkly black/white screen (blank screen) on iPhone:

Follow the Twinkly iOS app troubleshooting guide Here →

Twinkly Android App Issues and Solutions

Fix Twinkly not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Twinkly app issues:

Force Stop the Twinkly App
1. On android, goto "Settings" » click Twinkly app. » click "Force Stop".

Update Twinkly to the latest version on PlayStore

Clear Twinkly App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Twinkly app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Twinkly.

Fix Twinkly unable to contact server/ Twinkly internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Twinkly » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Twinkly » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Twinkly on android.

Solve Twinkly black/white screens issue on Android:

Follow the Twinkly android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ledworks srl, developers of Twinkly.

100% Contact Match

Developer: Ledworks

E-Mail: [email protected]

Website: Visit Twinkly Website

85.71% Contact Match

Developer: TutoTOONS

E-Mail: [email protected]

Website: Visit TutoTOONS Website

About this app

It features a smart design that gives you the ability to personalize your lighting effects for an even greater experience. It is the evolution of the classic Christmas lights and a true innovation in how you light up your tree. The companion app for this app, the smart light decoration system to make your Christmas unforgettable. Designed for intuitive use, just connect over Wi-Fi and you will be playing with your lights in a matter of seconds.