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I honestly am trying to be patient and nonjudgmental with interaction with this application and personal experience utilizing the "services"; however it is of my opinion that there is a HUGE deficit in COMMUNICATION and meeting the expected results. The "must haves", "needs", "severity", and "priorities" have been clearly defined and reported, and based on comparative comments and reviews whom ever is doing the tracking are capturing the details are almost certainly spot on. The major deficits are in the "service level performance and overall delivery of service", because the end user is not efficiently nor effectively achieving successful results. Continued mismanagement, lack of communication, and disregard will surely prove and continue to be a objectives dividing the balance between Cost+Benefits vs Waste+Ineffective Infrastructures.

I prebooked a cab using this app because it’s what the website of the cab company I’m used to booking through had me do. When the driver arrived the next day he was complaining how he had to come from across town and take a toll road to get to me. When the ride was complete he had me pay with my credit card even though I prepaid. He assured me if I got double charged he would clear one of those transactions out later in the day. He never did. Don’t waste your time and money with this one

Booked a taxi to take my girlfriend home so I could have a drink instead of drive her home myself. Half an hour later (after said drink!) the taxi driver phoned and said the cost would be £85, instead of the £55 the app had said. Talk about bait and switch!! 😤 He said it was because he was starting in Oxford and would have to drive to my house first. There is absolutely no reason the app could not have calculated that - I clearly stated the pick up and drop off points. This would absolutely not have happened with Uber. Appalling service.