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I downloaded the app and signed up for the negotiations just to see what it would be like. They negotiated with my cable company and got me a lower rate and I thought it was great, BUT they stated I would save $308 on that contract for the year and charged me the 40% ($120ish). About 3-4 months later my cable company starts charging me more saying the promotions negotiated expired. At the end of the day I paid my cable company what I would have if not more because of the deal they made plus I paid this app the savings I never got. I reached out through email after they automatically renegotiated a year later (I missed the email they sent as a remind like a week before they renegotiated, (which is not a reasonable amount of time to give a warning as most companies send an email 1 month in advance for renewals) and I told them before I was charged that I wanted a refund for the prior year. They emailed me back saying to send my statement so they could see the proof of how much I was paying and I did. Then they never responded back and charged me another like $90 for this years “savings” that I highly doubt will be savings. In theory this was a great idea, but unfortunately the application was performed improperly causing a misleading “savings” and a cost to me instead of a savings for me. I highly recommend doing negotiations on your own.
First of all the app kept loosing its connection with my bank account. I tried to get the app and my account rekindled several times. After loosing the link between the two a 5th time. I just removed the rest of my accounts that were linked...or so I thought. This month I received a notification from truebill that they negotiated with Verizon on my behalf and saved me $75. That was great! But, I thought they had no access to my account because I’d deleted it. Plus, how could they pay themselves $30 from my account if it was no longer linked! Not only that, after speaking with Verizon they negotiated a new contract on a phone that has had suspended service since December 2017. This renogitiated a new contract on a phone I had lost and didn’t replace, but still had a balance that I was paying on because I owed for the purchase of the new phone. On top of that, this phone was paid off and totally deactivated/removed from my account in Nov 3018. Both TRUEBILL & VERIZON are at fault! At this point TRUEBILL COST ME MONEY rather than saved by adding a contract to a line no longer viable to the tune of at the end of the one year contract on a deactivated phone of around $240. I’m responsible to pay on a contract for a deactivated phone, PLUS THE $30 they paid themselves. So, now I’m out of pocket $270! Will Truebill return my $30 for the fiasco I’ve had to clean up! Stay tuned!
UPDATE: there’s no response from Truebill team even after sending email to [email protected] as mentioned in the reply below. Here’s the story. I signed up for Truebill’s bill negotiation service after the app mentioned that i could save 15$ on the 75$ month that I’m paying for my Internet connection. Coincidentally my contract with Internet company was ending the month after I signed up for this. Truebill’s bill negotiation team intelligently waited for this to end and so they could claim a higher negotiation benefit. My next month’s out of contract bill came out to be 108$ at which point they contacted my Internet company and just put me into another yearly contract with monthly charges 70$. They claimed that they helped me save 458$ On my yearly rate whereas that amount was only 60$ savings compared to what I was paying before. There was no negotiation involved here since they just extended my contract to get savings after waiting for the contract to end. The customer service agent at Truebill doesn’t understand this but just keeps copy pasting same messages showing incorrect calculation. Even after Multiple email exchanges (since they don’t have a simple phone support) the issue is still unresolved. Do yourself a big favor and stay away from this shady bill negotiation support.
By Cayse Matthews
May 09 2021
Want to cancel my subscription right away
Jan 23 2021
I have tried to cancel my subscription due to lack of customer service in assisting me with log in credentials. They only contact you via email and its sketchy that there is no phone number for this company. They have access to your back infobyr won't assist you to cancel their services. When someone has access to your personal info but doesn't offer 24 hour service with a person available to speak with you. I don't trust it.
By Tina willis
Jan 19 2021
I have a charge of 69.00 from my bank account through Truebill that I did not authorize.
By Chelsea Denton
Oct 09 2020
They took money from my checking account to put into a savings account but the money isn't there. I should have at least $100 in my savings from the past four months so are y'all just straight up robbing me???
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