Fanatics NFL Shop Reviews

by Reviewer1456209864

Ordered a jersey on 9/10, after a week of the order status not being updated I called customer service and they alerted me that the payment was never captured. Had I not called to follow up I never would have known this. They can send spam on a daily basis but can't alert customers that there was a problem with their system capturing payments. The rep I spoke to said she can place the order again and adjust the price after the fact to the price I had originally purchased it for. This never happened. I got charged the full price and no record of the adjusted price. FanaticsNFLShop is now deleted from my phone. Terrible!

by Emcoleman0987654321

I talked to a representative about restocking and the person was no help at all. I was unable to get free shipping even though the website is advertising free shipping with orders over 39$. I really wanted to get this jacket for my husband for Christmas and now I will be unable to do so because the size I need is sold out. Very disappointed with this website.

by L1L Toad

I immediately deleted FanaticsNFLShop after downloading when I couldn’t get past the Home Screen of FanaticsNFLShop . I pressed the team I wished to shop for and it loaded back into the loading screen in which I was already at. Fix your app

by Timabel

As others have said, failed to capture my payment, and failed to notify me until I asked about my order. The item I wanted was sold out by the time the issue had been discovered. The rep I spoke to tried to blame my bank. Terrible customer service, worthless app.

by Flacos9

I set up an account, spent about an hour choosing items, placed my order and when I checked on the site for my recent orders it wasn’t there, then I was logged off and was unable to log in again, said my info was wrong, wow. Luckily my money was refunded with no explanation as to why my order got canceled. I do will not recommend this site due to the fact that this is the second time it happens and costumer service is not very helpful at all. Use at your own risk. Never again will I try to use this.

by Regtaup

Just as in another review I found out on my own that my order was refunded because the payment was never captured – whatever that means – I finally get an email two weeks later after multiple calls to customer service who did not clearly understand why I was issued a refund— I asked them what they would do for me give the the poor customer experience and they said they would give me free shipping which I had already gotten – I asked for a $20 credit on a future order and they said no – great way to earn the respect of customers... so stay away and your merchandise from a more reputable company.

by Puck2469

Placed an order on a Sunday morning. Noticed later that evening the the shipping address was wrong. Talked to a representative the next morning to change the shipping address. They tell me that they can’t change it. Mind you this is on a Monday and it’s not supposed to ship until Thursday. Representative tells me he will try and cancel the order. Nope can’t do that either. I get a email later that day that sorry but we can’t do anything for you. If you would like to return the item we would be happy to help you. How the heck I’m I supposed to return an item that I will never receive. $200 bucks down the drain. Thanks NFL Shops.

by Spicyman81

Why is it that FanaticsNFLShop CONSTANTLY has issues??? I look at a jersey, I go back, “error”. I try to click on a team to view their apparel, “error” I’m back at the Home Screen. I’ve been satisfied with all of the gear I’ve gotten (please check the specials every few months, they’ll have shirts for dirt cheap) but FanaticsNFLShop is utterly horrendous and any app maker worth their salt could probably run circles around whoever programmed this.

by IanAlex19

FanaticsNFLShop is an absolute great idea and CAN be convenient that is before it decides to crash on you (ALL THE TIME) and when you click onto a link 90% of the time it doesn’t take you there…if brings you back to the home page so you have to start your search all over again! It is desperate need of an upgrade and fixing of major flaws which should not occur. Overall…2 stars! Until they decide to fix these flaws It’s easier to just go to the website on your phone than it is to use FanaticsNFLShop!.

by Mdowse

FanaticsNFLShop is fine until you get to paying for what you selected.
There is an error every time you try to save your credit card to your profile. Forces you to pay through PayPal.
Now just hope I get my stuff!!

by Poptart Teen

I can’t even sign into my account. It works on my laptop and the safari version, but not FanaticsNFLShop . Even all the login info is correct and FanaticsNFLShop denies me access. Please fix.

by RicoDaRealLoyalPapi

Better sales would be appreciated and alerts for our favorite team merchandise?

by BigDad1964

Not sure why I did not receive the discount in the title. It seems that you have to continue through the purchase, which I did, to get an explanation. Seems a bit underhanded to me. I thought that everything was in order. Makes me not want to order anymore from this site.

by I Drink Bleach

Didn’t take long to create an account. Quick and easy

by Natind

Product never disappoints.

by Nacho_king

App is very easy to use and has many things to shop for your favorite team. Very easy to find what you want to shop for and a very easy app to use.

by Urika__

This is my go to when I need to shop for NFL gear.

by Donovan VonRuden

It frustrates me when I see Michigan Wolverines pants on a NFL shopping app. They have collage football, baseball, and basketball things on a NFL SHOPPING APP. Can can you guys please do a update for this. Please and thank you

by Rcnc311

I am thrilled Apple Pay was an option. Thx!

by Abby F Allen

I never worry when I order from Fantastic’s everything is always as described & most important size is always correct.

by Bobstownguy

No customer service! I bought a hat...it doesn’t fit. It says that their return policy is a year. It’s impossible to do a return. Live help doesn’t work. Calling doesn’t work. I’m very concerned this site isn’t the real deal and I got scammed. Take my advice!

by Sdbabyy

I ordered a jersey about a week ago and I never heard an update about it. I finally contacted them today just to be told that they didn't "capture my payment". That's cool, a heads up would have been nice. I took my business elsewhere.

by #1 Redskin Fan

You make shopping very easy

by Hotrod Icon

Shop on the go!!! Always receiving promo codes after my teams win!!!

by Shhhhhhhhhh3141592

Keep this discount to get people to use payments like this! Much more secure!

by Sal G. From Fontana Ca,

Great app very easy to use and easy fast way to pay and very secure