DragonFly MAX Reviews

DragonFly MAX Reviews

Published by on 2024-04-28

🏷️ About: DragonFly makes sports and activities more organized with digital forms, health records, payments, credentials and communication tools. We simplify the administrative side of sports so more focus can be on the game.


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
46.7%

👿🤬😠 Negative experience
41.2%

🙄💅🫥 Neutral
12.1%

~ from Justuseapp.com NLP analysis of 672 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Simplifies communication and documentation for athletic trainers

- Allows athletes to participate in sports

- Easy to use



Read 34 Customer Service Reviews 👿🤬😡😠💢😤

1.9 out of 5

No Thanks!

2022-05-22

Administrators-skip DragonFlyMAX!! We are being forced by our schools to use it. Read the waiver!! It accepts no liability for any of their issues which means it will fall back on the school system. Simple items that should transfer over do not…be prepared to enter insurance info, name, etc. more than once.
It would not accept a form I completely filled out…said it was highlighted in red but it wasn’t. So I uploaded it, and then the system rejected it!!
It rejected a physical form that the doctor stamped as signed and signed on the reverse. The doctors Office is a pediatrician and does tons of these per year. It is a huge inconvenience to have it redone. The form is ok as is.
No information is transferred from kid to kid so it takes a huge amount of time to re-enter.
I am sure there will be other issues. WE SHOULD NOT BE PUTTING OUR KIDS PRIVATE MEDICAL AND PERSONAL INFORMATION ON THE INTERNET!!!

Zero stars if I could

2022-06-23

DragonFlyMAX asks for the same information over and over again. I should only have to enter information ONE time and DragonFlyMAX should populate that information throughout the documents it wants it on. My address isn’t going to be different, nor is the contact information, my child’s sex, date of birth and all the other questions that are asked SEVERAL times in different places will not change while I’m filling this out. This is redundant and time consuming when it shouldn’t be! The longer the form with redundant information asked, the more opportunity for mistakes because people are ticked off and just want to be done with it. Hospital forms are more user friendly than DragonFlyMAX.

Schools should be ashamed to require this!!!!

2022-07-24

BEWARE!!!!!!!!! DragonFlyMAX is absolutely terrible. You have to upload all your children info including insurance info. After entering all this private info DragonFlyMAX doesn’t let you complete the last step because it is no way possible to click the last section. Sometimes it’s there sometimes it’s not but when it is there it slips away before you can select it. Lastly there is no way to delete your account once you make it. Yes I could delete DragonFlyMAX but my child’s information will still be there. I want to remove our information but can’t. My child will not ever join another team sport if it is required that he use DragonFlyMAX.

Going downhill

2022-08-25

Has anyone noticed all the 5 stars are from 2 and 4 yrs ago??? This USED to be a pretty decent app. The preseason paperwork process for parents is still about the same, for my school, but Dragonfly has KILLED the Athletic Trainers. The very ones who convinced our schools to sign up for your services. We USED to be able to upload a form or Drs note in DragonFlyMAX . We USED to have an injury list to keep our coaches updated in real time on an athletes status. We USED to......but no more. It seems as if Dragonfly has gotten involved in more than they can handle. It’s hard to believe they’ve regressed this far this quickly and that’s reflected in the reviews.

Horrible!!

2022-09-26

Cannot believe our schools use DragonFlyMAX to keep up with our kid’s private health information!!! There is NO liability on DragonFlyMAX developer to protect this information. DragonFlyMAX is not functional and very glitchy! We can’t even get to the medical eligibility form because the screen won’t allow us to scroll down far enough to get to it. Have had to enter the same information multiple times which is redundant and inefficient. School system administrators should prevent requiring parents to use DragonFlyMAX to protect the privacy of our children!

Useless for ATCs

2022-10-27

DragonFlyMAX used to be fairly good for an athletic trainer to use to document injuries and now I can’t even look at past injuries or even complete a SCAT efficiently on the sideline. It’s also been extremely difficult to even look up an athlete’s name especially if they’re at the bottom of the list I can’t click on their name to put in an injury. With all of these updates for the parents who can use the resources on a computer, DragonFlyMAX is no longer helpful for Athletic Trainers who need it quick and easy on a sideline to help THEIR kids.

Needs tons of work.

2022-11-28

DragonFlyMAX will not let me complete the form. I tried multiple times to finish the last portion of it, but it absolutely will not let me. I go to try and click the last part, but won’t let me and after trying to click it a million time the entire portion of the form DISAPPEARS! So now I am stuck at 87% and probably will not be able to preform in my next game, because it is incomplete. It’s a huge hassle. If the school district wants to do it online they should get an app/website that actually works.

DO NOT USE THIS APP

2022-12-29

Use another app if you have a choice. The state of Mississippi is forcing officials to use DragonFlyMAX when being assigned games.
1. DragonFlyMAX crashes every time you get a message.
2. There is no way to see your games on a calendar format.
3. When creating blocks for dates they are not listed in chronological order or offered in a calendar format.
4. DragonFlyMAX is so bad that I’m convinced someone is getting paid to force us to use it. Nobody in their right mind would ever think DragonFlyMAX was worth using.

Useless!!!

2023-01-30

I never write reviews but DragonFlyMAX is an exception. It’s STUPID AND A WASTE of the parents’ time! I went from my kid being -01% percent ready to to compete in a school sport to -61% after spending over 30 minutes answering questions. Now i know when I went to download DragonFlyMAX that it only had a 2.5 rating!!! 😡

What a headache

2023-03-03

This platform is required for coaches in Arkansas to use. It is not at all user friendly. It’s extremely difficult to navigate, in order to get anything done on the site it takes hours of trying to figure out where to do certain things. Then you think you have it done and you’re notified that you don’t. Then you try to correct it, and you can’t get back where you started. I hope their server crashes and burns.

WORST APP EVER!

2023-04-01

Our school system continues to require DragonFlyMAX, even though we have had problems with it for 3 years! Tech support is sub-par, limited availability- never when you need it, when athletes move from middle school to high school the transition is a nightmare and doesn’t work without multiple tech support requests. I would not recommend DragonFlyMAX!

Zero Stars

2023-05-03

DragonFlyMAX is a joke, just like the platform. Nothing works as advertised & our ingenious state association forced everybody to use it & they swear after all the kinks are worked out, it will be great. Here’s a tip, work all the kinks out PRIOR to forcing people to use it so it actually does what it is supposed to. That’s how it works in the real world, not the fantasy the state association lives in.

Horrid

2023-06-03

Been trying to work DragonFlyMAX for months. I’m in the media and have more than a dozen schools with upwards of twenty sports at each school. In theory DragonFlyMAX should be a dream for someone like me with hundreds of teams and players to follow but it’s far too confusing to navigate. Coaches and athletic directors are ditching it as fast as they get registered. Hard to believe it’s a product of maxpreps.

NO STARS SCHOOLS SHOULD DROP THIS

2023-07-05

like many of the other reviews say, i had to do this for school sports, it made me enter the same information MULTIPLE times, and it takes at least 45 minutes. the whole 45 minutes is spent repeating yourself. come on yall, even doctors office paper work isn’t this repetitive. ON TOP OF THAT it deleted my answers the first time and i had to do it all over again.

Don’t install 2.49

2023-08-05

The latest version of 2.49 removed the ability to text your crew or school admins from the iphone app. I would not install it if not forced to do so. Dragonfly says they are working to resolve.

Disappointing

2023-09-06

The developers have made little progress with DragonFlyMAX. It always has quirks and errors. I always get two notifications for every message then when I go to messages I can view them. I have to reload DragonFlyMAX frequently just to get it to work.

Terrible app

2023-10-08

So clunky and everything is redundant. It is not that difficult to prefill in info that has been filled in on other areas of DragonFlyMAX already, but DragonFlyMAX does none of that. The responsiveness for the scroll bar is way off. The forms are not mobile friendly .. DragonFlyMAX as a whole is notuser friendly at all.

Should’ve read the reviews before downloading.

2023-11-08

Had to create an account or my daughter wouldn’t be able to cheer this season. Took me 45 minutes of entering the same info on multiple forms and I’m only 71% complete with the required info. Downloaded DragonFlyMAX after navigating the website only for DragonFlyMAX to not open. 🤦🏻‍♀️

Record keeping made easy

2023-12-10

I absolutely love DragonFlyMAX. As the lone AT for a 20-sport High School, DragonFlyMAX has simplified communication and documentation for all of my athletes. I would recommend it for any high school athletic trainer that is searching for an electronic records system.

Is good

2024-01-10

DragonFlyMAX is good because you know if your coach is gonna be at school because this gonna text you about it and you can play anything in here like football & basketball and many more…

Worst app ever

2024-12-22

Worst app ever. It constantly crashes and I have to use the website. the website always states my password is incorrect but will not let me reset it. I hate DragonFlyMAX and so frustrated that the school sport my daughter plays insist we have to use DragonFlyMAX . 🤯😡

Always crashes

2024-12-22

DragonFlyMAX is slowwwwww, but I got an email that it’s supposed to be faster... and now it won’t even open. It shows a brief screen then closes in about a second. So frustrating!!

Dog crap

2024-12-22

Wont even let me install DragonFlyMAX 😂

This is a godsend app for ATs!

2024-12-22

Working at a HS can be a bit disorganized and hard to communicate with everyone. This is a great app to keep tabs on all the athletes and coaches, and love that parents can get on it too! The hassle of calling/texting, finding out their phone numbers or trying to track down an athlete/coach would be reduced with DragonFlyMAX. Excellent support team! Gets back to you asap if you have any questions. Can't wait to fully utilize Dragonfly Max!!!

Best emr on the market

2024-12-22

By far the best, most user-friendly app on the mark for athletic trainers. The flow of data through DragonFlyMAX makes the ATC's life much better. I recommend this to any athletic trainer regardless of work citing weather secondary school or college

Great product

2024-12-22

Fantastic tool for athletic trainers. Easiest communication between AT's and coaches. Made life much easier.

Great app

2024-12-22

Great app. Very user friendly. IT dept is very quick to resolve any issues.

Brad Potter
2023-10-31

I used arbiter for years, and arbiter is by far the better program! Dragonfly could be a fantastic program, if they actually listened to their consumers, and did not make it so difficult to communicate! If you have a question, it takes sometime days if not weeks to get a response. Finally, dragonfly is far from user-friendly. I know of many Assigner and Officials that have quit the sport because of this program. If your state or association is considering implementing, don’t! Their training is poor, and they need to invest into surveys, training, and Making changes based on Consumer suggestion!

Bruno J Sufka
2023-07-27

After using Arbiter, Dragonfly is the worst app to use as an official. It lacks ease of use and doesn't provide scheduling in an easy manner. very difficult to actually see what games you have scheduled, and even worse does provide an address for the school you assigned to officiate at. No way to transfer your schedule to google or outlook calendar app. after seeing all the bad reviews this app has gotten, I'm wondering why the state of Ohio would drop arbiter for this junk. I'm also concerned about having to enter my bank account info. I just don't trust this app.

Elizabeth
2023-06-20

The absolute worst app/platform I have ever used. Not user friendly and errors popping up constantly. I will be ecstatic when my kids graduate from high school sports and I can be done with this.

Chris Craig
2023-02-14

Getting paid is an issue. No official should ever wonder when their money will be deposited in their account . With shortages of officials ,in all sports, and receiving pay being one of our biggest issues, Dragon fly does not deliver. The customer service reps, don't care; why would they, it isn't their money . This is a miserable app. that we are being forced to use . The only resort I have is to step away from the ball field. I grow weary of working for free , the money will deposit ,EVENTUALLY. It's gotten to the point that I'm so frustrated, I don't care anymore, I'd rather walk away than get paid MONTHS later .

Scott R Burkhardt
2022-08-15

Terribly designed website. No though to scheduling. Cons: - If you are an official and work multiple sports when entering a block for a day it blocks it for all sports. - Calendar does not display accepted games - CONSTANT notification problems. Drive to a game and oops it was cancelled. etc. - Emailing the group of officials the email is send from dragonfly. Users cannot reply all to return email. You have to go into dragonfly Click on each official, right click copy email address, paste to email, and do that 4 more times. On top of that many officials do not know that CANNOT reply all via dragonGARBAGEfly as the email goes nowhere. Not even a generic bounce back. There are many more garbage things this app does or doesn't do. Use google calendar, slack, US mail, ANYTHING but this ridiculous app! You will be sorry if you dont.

Doug Edwards
2021-11-02

Cannot seem to get paid in spite of entering all kinds of requested info. Web site tells contest officials to call. Answering machine tells caller to go to website. Entering the "micro deposits" from my bank statement sent by Dragonfly are rejected as not accurate. This "service" appears to be a ripoff. Today is November 2nd, have not been paid since May 26th.

Keith Moss
2021-05-25

Have problems retrieving my funds from this site,please email or call me



Is DragonFly MAX Safe? 🤗🙏


Yes. DragonFly MAX is very safe to use. This is based on our NLP (Natural language processing) analysis of over 672 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.9/5 . Justuseapp Safety Score for DragonFly MAX Is 53.1/100.


Is DragonFly MAX Legit? 💯


Yes. DragonFly MAX is a totally legit app. This conclusion was arrived at by running over 672 DragonFly MAX User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for DragonFly MAX Is 66.9/100..


Is DragonFly MAX not working? 🚨


DragonFly MAX works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with DragonFly MAX? Post a Review




Features

· Coaches and administrators use DragonFly to manage eligibility, collect fees, manage rosters and schedules, communicate with teams, pay officials and document injuries.

DragonFly makes sports and activities more organized with digital forms, health records, payments, credentials and communication tools.

· Parents and students use DragonFly to fill out forms, pay fees, communicate with the team, see the team schedule and get injury and rehab updates from their care team.

· Associations use DragonFly for eligibility, transfers, sanctioning, fee collection, assigning of officials and credentialing.

· Officials use DragonFly for registration, assessments, assignments and payments.

Our platform is a one-stop-shop for anyone involved in sports and extracurricular activities.

We simplify the administrative side of sports so more focus can be on the game.

  Customer Service/Support
Developer:
DragonFLY Athletics