Contact Snug Safety Support

by Wyvemp

I’ve been using the free version, which has all the features I need at the moment. Thanks! I’m sure I will need the paid / premium version at some point :)

The one huge glitch is that the app apparently does not recognize a change in the time zone. I live on the West Coast but went to Hawai’i to house sit for two months. I verified within the app that the time zone was changed to HST and was no longer set on PST. I left the check-in time limit set at 10:00 every morning. However, the app began notifying me three hours too early at 4 a.m. that it was time to check in. At 6 a few mornings I got the warning message asking me if I was OK. And then one morning I slept late and it called my contacts at 7 a.m. It is three hours earlier in Hawai’i. The app does not recognize changes in the time zone - even when set to a new time zone. I did send screenshots of this issue to SNUG support but did not receive a resolution. Maybe in the next update?

by Kelanix

This app is wonderful, easy to use, provides a wonderful service, and it is totally adorable — just really pleasant to use. The one problem is: I cannot find any way to turn it off. I downloaded it just to see how it worked; I will need it soon, but for the immediate moment I don’t. But once it’s active, you can’t turn it off without deleting it or setting a vacation timer for some arbitrary date 10-20 years in the future.

So really, all it needs is the ability for you to pause or turn it off. Do that, and this would be perfect for all people who live alone and are afraid of facing a medical emergency.

by Geo722012

I have been using Snug since my new senior housing facility did not have much of an emergency 🆘, and inquired on Google for something to fit the bill so to speak. I found this app on the Apple App Store and felt it would handle what I was concerned about. ‘Let me tell you, it does’. I one time forgot (in the beginning) to check in (I have the premium service @ $99/yr), and I have my brother listed as a Contact person. They called him, he called me, they called me, would call 911 shortly if I didnt respond NOW! My Time Limit was set at 12 Noon, I reported in at 12:02pm. So, I now have changed from 00:01-11:59am to check in daily, to 00:01-13:30, or 12:01am to 1:30pm daily. I now check in mostly mid mornings.
It’s good to have, works in all of contiguous 48 states, where ever your cell phone is located. BTW, age 84 and now a widower.