BroadwayHD Mobile Reviews

by Wildfangrellhasarived

The first day I got BroadwayHD on my new phone with that’s up to date and has plenty of storage, it wouldn’t save my progress in the show I was watching (Miss Saigon). Broadway HD is great and all but BroadwayHD just doesn’t do a justice to any of these shows. Let me go through the schedule of BroadwayHD being, well, broken.
First day- I get BroadwayHD , I start Miss Saigon. I leave to go to school, I get to study hall, it completely lost all my progress and I had to try to remember where I was in the show
Second day- it logged me out completely, and when I got back in, it didn’t remember where I was. But it did start to keep track of where I was in the show.
Third day- it crashed and buffered constantly and sometimes at the worst parts (if you’ve seen Miss Saigon you already know you shouldn’t watch it in school, but I didn’t.) literally, watching this show was such a hassle and an online theatre company that literally records digital tickets put this professional theatre app to shame, and that’s not a good thing.
I love broadway, I really do, but BroadwayHD? It ain’t it.

by MElungdoc

Got a gift subscription and was loving the service, then one day my browser said I HAD to use BroadwayHD . Browser on iPad no longer supported. Watching on the iPad app cut off heads and action not dead center. The iPad would no longer stream to my older Apple TV, as the browser had done so well. I went on the support site for chat help and was told that I’d have to upgrade my home theater hardware to watch on my big screen. I could watch on the iPad if I didn’t mind some characters having no head, or I could go sit in my office and watch on my computer. BroadwayHD has ruined it for me and I’ll not be renewing a subscription to a service that I was truly loving.

by Ian Ei

So I downloaded BroadwayHD last night to start watching some shows. After I subscribed on my iPhone I downloaded BroadwayHD onto my iPad to watch a musical that night. BroadwayHD would not let me watch the show I was beginning to watch on my iPhone. The next day I downloaded BroadwayHD onto my Apple TV and did not have this issue. I picked up right where I left off on my iPhone. I tried later that evening to watch the same show again on my iPad, same issue again! I got a black screen with the Play icon with a slash going through it at a diagonal. I uninstalled and reinstalled BroadwayHD twice, same issue again. All devices up to date, app not working like it should! 4 stars for BroadwayHD on iPhone and AppleTV. Wish I could give it 0/5 stars for the iPad since BroadwayHD can’t do its primary function!!! Unreal!

by Willo SF

The iOS and particularly the AppleTV app a have just an abominable user interface. Their content selections are wonderful but the viewing experience is hostile to the user. Pausing often breaks the streaming, and with no scrubbing or functional fast forward or rewind, if you need need to stop for any reason you have to start over (one of the best things about streaming at home as you get to pee without waiting for intermission).

The menu navigation to get to a title is also pretty terrible

No idea why they don’t use the Apple API for media playback. So no skipping ahead, or back, or using Siri to ask what they just said and prompt temporary subtitles. I paid for a full year, but now I can’t watch it because it is just too frustrating.

by Sofiaorbitstarcandy

It was widely announced you had a 7 day free trial for this subscription. My mother being a Broadway show addict and who is now in self isolation since she’s disabled. I wanted to give her something new to see to distract herself from what is happening. I searched online for how the free subscription works, and it was through the subscription. First day we realized there was nothing to see on BroadwayHD and it was canceled on the next day. Yet they still billed her for the monthly subscription. A refund had been requested and i will change my review if it gets answered.

by KatMannDo

I was so excited to try this and I’m just disappointed. First of all, I signed up because they were advertising a free 7 day trial, but I didn’t use that specific link, so I ended up paying for a month. Okay, my bad, fine. I watched the Hugh Jackman production of “Oklahoma,” which is one of my favs, but the sound would occasionally cut out for a two or three seconds and it skipped forward a few seconds a couple of times. I went to watch another one to see if it would happen again. Searched for “Rent.” Nope. “Jersey Boys?” Nope. “Book of Mormon?” Nope. “Hamilton?” Nope. “Cinderella?” NOPE. How do you justify charging people the same as Netflix for this? So glad I only paid for a month, but even that was too much. Do yourself the favor and skip BroadwayHD.

by Mansa Freeman

I’m able to select a production and read about it, but when I go further to actually watch it, it just buffers endlessly. To my knowledge it’s been doing this for 2 months? Don’t bother with BroadwayHD until this is resolved. This update says this was fixed. Perhaps there was an (unsuccessful) attempt made for it to be fixed. I would definitely like to be notified when this bug has been fixed. Would also love to be compensated for 2 months endless buffering.

by Lmc56

I was looking forward to using my subscription to view a wide selection of theatre offerings. Since I don’t have an Apple TV or Roku, I assumed I could just plug my iPhone into my smart TV via HDMI cable to view the shows. Bad assumption. Broadway HD deliberately blocks viewing this way, both from their website and their app. Come on, I want to buy your service, why make it so hard?

by Elliekc20

I love the range of shows on BroadwayHD and haven’t had too many issues when watching shows but I am only able to watch it on my phone and computer. They say it is compatible with Roku but it always just says show is unavailable and won’t play. Don’t know if it is a roku issue or BroadwayHD itself but it’s really frustrating I can’t watch it on there.

by FireQuartz

REVISED: BroadwayHD has been updated, so it now actually works on the AppleTV .. however the revised app is worse than the original version. It takes a painfully long time for BroadwayHD and subsequent screens to fully load and the show listings no longer credit the performers or the director.

Also .. during the time it didn’t work, subscribers were promised compensation for the fact .. that, well .. that they couldn’t watch what they paid for. I’ve yet to receive any notification of such.

But hey, at least the thing now works. And the performances are stellar. It’s just a real shame BroadwayHD doesn’t match the quality its content.

by Lpc1066

My children bought me a subscription for Christmas and I can watch from a web browser but BroadwayHD will not allow anything to stream. Upon trying to figure out why there was an issue I found they had 87% negative reviews. Everyone else seems to ha e the same issue as well with constant buffering. I am easily able to load other streaming services with no buffering issues but BroadwayHD is horribly disappointing

by Pike2019

Great potential not yet realized. I’m watching all the musicals. They are missing a lot of really basic ones for a Broadway app. There are also really poor show notes on each production. You need to Google each show to find out really basic info. Some shows are better shot than others. Users should be able to rate each production. I can’t find another app with these offerings, and I love watching theater, but BroadwayHD needs a lot of work. Tech issues others have noticed have not been as much of an issue for us, though there are occasional bugs.

by Rseejean

unfortunately, have never been able to get this to airplay or chromecast to our brand new tv. not particularly interested in trying to watch shows on my phone all day, especially with other people. not trying to do that on my laptop, either. on my old roku tv, there was a direct app, but on my new LG tv no such luck.
also… if airplay & chromecast have been “in development” for over a year… why are you frustrating your users by having a nonfunctional button available? i wasted hours trying to troubleshoot my airplay. lots of frustration and anger that i realize now has no other source than the way BroadwayHD runs.

by Darksky801

Love the service, despite some longing for more depth of content. Unfortunately, I’m limited to only being able to watch on my computer since BroadwayHD has no functioning method to output to a TV.

Chromecast is completely absent, which is my go-to choice for all other streaming apps I use. I tried using Apple’s HDMI adapter, but the DRM on the stream from this app is blocked so I get sound with no video. And ultimately,I tried AirPlay directly to the TV (brand new smart TV that has AirPlay built in), but the shoes would never stop playing. It would connect & recognize that BroadwayHD was trying to play, but never got off the spinner & would never play.

Really disappointing to not be able to watch any of these great performances on my actual 4K TV & sound system.

by B.A. Podcast Fan

Update: it’s all working now. With that said, BroadwayHD could definitely improve it’s interface to something more classy and clean. The in-app experience is pretty bland. The forward and rewind features are about as wonky as it gets. They have a good selection with some very good titles, but could be a bit more fourthcoming with new offerings every month.

by Marny#1

After explaining my problem six times, it is finally resolved and I have reinstalled BroadwayHD . I have enjoyed BroadwayHD for some time, and, because of the pandemic, I can no longer go to Broadway, this is the best I can do. Many of the shows are very old (Fred Astaire?), and, after the first couple of Nunsense and Goes Wrong, it does get old. Still, some of my favorites (Cats, Billy Elliot, Miss Saigon, etc.) are there, and there is hope that someday we may even get Hadestown, Come From Away, or Evan Hanson.

by Oaktown Dave

After a really bad experience on the AppleTV version and no luck casting from an iPhone or iPad using Airplay or Screen Mirroring, I received a message from the developer saying they were experiencing unusual problems. Since then, performance has been better: plays still freeze but that can be fixed by restarting BroadwayHD (though that does interrupt the flow of the play). It’s an okay option for some content that’s not readily available elsewhere.

by Cavguynco

I am updating my review. I was able to use BroadwayHD on Apple TV. However, I had to log into the website before BroadwayHD would recognize my subscription, even though BroadwayHD had my favorites saved from the beginning. I was able to watch Miss Saigon and love it. But you need to get that glitch fixed so BroadwayHD works right away.

Below is what I wrote when I first subscribed. The title was “Is this Legit?”

I subscribed to this service and have installed BroadwayHD on my Apple TV and my iPad. I tried to watch something but I am prompted to subscribe, again. I just bought a year’s subscription. I do not want to be charged twice.

by Clarkkent1997

I enjoy BroadwayHD and the shows very much. There is a lot to choose from. I wish if I stopped watching a show for a day or whatever the case is it would allow me to pick up where I left off, but it starts me over at the beginning.

by 3chordsonly

I just downloaded BroadwayHD . I have not used it on my IPad yet, but have been watching through the website for quite awhile. If you downloaded BroadwayHD and have paid money to this site I assume you are a lover of LIVE Theatre. This gives you that opportunity at home. You don’t ask the actors to repeat things at the theatre...accept the fact you may not be able to here which keeps the realism of the experience. Thank you this app for being here for us while the world figures out how to safely bring live, in person, in a theatre with other human beings back to us.

by Dicksyatt

They’ve known it doesn’t work on Apple TV for some time but continue to offer their app on Apple TV. They even wrote to me blaming Apple. I have many paid apps and everything works fine. I’ve asked for a refund many times with no response. Don’t make the same mistake I did. Go to the PBS app. They have many broadway shows and it’s amazing but it works on Apple TV

by Mamawaymee

I would absolutely LOVE BroadwayHD! But, every time I come check out the reviews, they are always horrible & about how nothing works. So, thankfully, I haven’t wasted my time or money. But, this is something I would watch all the time so I am super bummed that they can’t get this figured out. 😢 Sorry to those of you who have suffered - thanks for writing a review so the rest of us don’t make the same mistake.

by WhiskeyMic

Had this subscription for less than half an hour before canceling. First of all the selection was not very good. Honestly the content that was available, in my opinion, does not warrant the monthly cost. Even if the content selection was better, it would not let me cast to my TV. If you’re going to charge prices of other streaming services you need to work as well as they do, or at all. There is zero point to having a streaming service if you can’t put it on your tv.

by Popi And Bella

I downloaded BroadwayHD to my iPhone and it worked ok but no one wants to watch a play on a small screen so I bought a Apple TV for my smart tv and installed BroadwayHD on it. It worked great for one play ( Memphis) and then wouldn’t open again. I have tried everything to get it to work but IT WILL NOT OPEN ON MY TV. I have tried 4 different emails to the costumer web site with no answer. What a rip off!!

by Tjw1974

I recently re-subscribed to the service, paying for a full year’s subscription through Apple Subscription. After downloading BroadwayHD , I was pleased to see me amount of content available, more than when I’d previously subscribed. The content is good and the interface to find and stream content is also.

However, I was unable to access any content. I’d select a piece to watch and it would show it’s locked to me, as if I’m a non-subscriber. In an attempt to figure out the problem, I clicked to subscribe through BroadwayHD , but it shows my subscription is active through March of next year. I tried to log in through a web browser and the same issue occurred.

I contacted customer support. They responded, saying to redownload BroadwayHD , reboot the phone, elementary stuff I knew wouldn’t fix the issue, but did it anyway. I also responded some info requested, including screen shots of my experience from start to finish. No response. 48 hours later and no response.

I tweeted about it, hoping that would get some attention. The account manager asked me to DM information, which I did immediately. 24 hours later, my DMs remain unread. No response.

This service is great when you can access what you paid to access. Otherwise, they’re no help fixing your issues or even responding to you.

by K-riem

I love what BroadwayHD has So far. I cant wait for them to upload more, but its been so fun watching and discovering more broadways. I honestly care more than average about a lot of obscure ones, but its been fun trying new things! I do wish for Book of Mormon soon, and also Hamilton !

by Meismissytoo

My daughter got this for me for a Christmas gift. At 1st it was not working on my Roku. I learned my Roku was a bit older and not compatible. We need a new Roku for the living room so I picked one up and Broadway HD works fine in there. Sometimes the issue is not the Service but your Device.