Contact Nebo Support

by Rebeccatoner

This has been one of my favorite apps until recently- I love that I can keep a personal journal, one for podcast ideas, one for work purposes, etc. The integration with Google Drive and the ease of syncing all journals as well as saving and sharing specific pages is fantastic, and the conversion to text from writing is pretty accurate.

However, in the past month I have struggled massively with extreme lagginess, app crashing or having to force restart the app, disconnection from google drive sync, and lack of responsiveness from customer service outreach which leaves me disappointed and seeking other apps. It’s taking upwards of 10 plus minutes to be able to finish writing a sentence or for the app to move to the next line, and whenever it does read the text it’s choppy and illegible most of the time. I’ve tried in multiple places with different WiFi connections, I’ve restarted the app, I’ve uninstalled and reinstalled, and even got a second Apple Pencil thinking that was the issue. I’ve tried other pencil-compatible apps and even did a hard reset on my iPad, all to no avail. I know it’s the app, and I really hope changes are made soon so I don’t have to switch everything over to another service. I’m hoping google comes out with something similar soon, or that there will be an update to fix all of this. Nebo started out really strongly for me and has been almost unusable the last several weeks.

by Kgseal

I am writing this to caution others that while this app offers some solid features and a clean interface, it clearly needs some refinement and glitches out. I was using their “Notes” page feature, which is a larger open space layout, to take handwritten notes in addition to drawing diagrams, charts, and images, hoping to create a more comprehensive document to refer to as I study. It was going great until all my individual handwritten notes, diagrams, and graphic elements became all tangled into one large overlapped mess! This happened twice, first time was small an easy thing to fix, but this second time was watching days of notes getting mashed into one another as I simply zoomed out to move to a different area of the page.

The undo arrow was greyed out and nothing but the highlighter tool was selected. I tried for a long time to salvage things — surgically selecting the individual elements and notes from one another, and moving them apart, but the selection tool can’t tell the difference its all mashed together. I was really enjoying this app, but now at a complete loss. Might be fine for some light journaling or quick notes, but if you’re using for school or something comprehensive — please tread carefully.

by Slimbergh

The handwriting recognition works as well as any app I’ve tried on an iPad Pro. But the lack of iCloud sync is a big inconvenience. If you have your other Apple devices set up to use iCloud sync, then Nebo's separate “cloud sync”is a cumbersome set of extra steps, requiring additional user IDs/accounts, and external services that would all be seamless if the app just supported iCloud. Disappointing for an otherwise well-designed app.

The other SERIOUS gap in this app’s capabilities is that it does not seem to be compatible with any Bluetooth keyboard. This prevents NEBO from being a single app for all note-taking needs. With the way I use my iPad Pro, I take notes BOTH with the Apple Pencil, and sometimes with the IOS on-screen keyboard and sometimes with a separate Bluetooth keyboard, depending on the setting I am in at the time. This app does not support anything other than handwriting input. So you will still need another vendor’s note-taking app (like Evernote, OneNote, or Apple’s IOS Notes to make your iPad a true notebook replacement. Too bad, because if NEBO simply added these other input options, it would be all many people would need for note taking (other than perhaps a dedicated sketching app if artistic drawing is a requirement)