Contact VanMoof Support

by The Scott

This app is a disaster, and it has been for YEARS. Seriously, how Van Moof isn’t mortified that this is what their app looks like and this is how badly it operates, it’s beyond comprehension. And the fact that it’s *required* to operate a very expensive bike just makes it that much more infuriating.

No settings stick. The app just reverts back immediately. I can’t turn off sounds. I can’t change speed. I can’t do anything. At all. It constantly says my bike is not connected and frequently fails to unlock—I usually have to restart the bike 5 or so times before it’ll work. Every. Time. I. Use. The. Bike. And now my bike’s display has stopped working, and the documentation on the Van Moof website and Van Moof’s customer service is an absolute insulting joke. “Have you tried restarting the bike?” That’s their only solution, and they need to shove it.

Don’t buy this bike. Don’t download this app. Throw your thousands of dollars in a river and save yourself the frustration and knowledge you wasted a ton of money on a company that has so much disrespect for their customers.

by AOdgaard

I purchased a Smart Bike in hopes that the technology would be as advertised. This is my second VanMoof as my other was stolen: same quality bike but not smart.

You cannot conveniently walk up to the bike with the phone in your pocket and tap to unlock. I have all settings for the app turned on (background refresh, location tracking, etc) and I still have to take my phone out of my pocket and unlock it for my bike to recognize me and allow me to tap to unlock.

My second and biggest complaint is the headlight not working unless I “start my bike up” by opening the VanMoof app so the “auto on” feature (not so auto on if I have to perform this much manual work) turns on and the taillight blinks. Only then will my headlight work. If you simply hop on the bike and begin peddling the headlight will not work!!! This is my biggest disappointment as my generation 1 VanMoof’s Light would power up upon cycling. It would even slowly die out after riding as the power from the hub drained out. On this bike, you stop riding, the light turns off immediately. Lame.

I really hope they get this fixed via the app because I want to like the convenience of this bike; however it does not perform as advertised.

by Daniel To

Just received my S2 and the experience of using the app has been horrible. The app has been extremely buggy and nearly unusable. Almost 90% of the time after opening the app, the screen just keeps flashing and rending me unable to unlock my bike or update any of the settings from the app. The app consistently flashes a notification stating I'm disconnected to connected. It seems like this draining the bikes battery as well since it continually trying to connect. The bike is losing nearly 30-40% of battery during the week despite not being ridden at all! Please update the bike/app experience because based off the experience now I cannot recommend this bike to anyone.