Docket Reviews

I've been a software designer, developer and manager for more than three decades and I have rarely seen a technology concept that was such a good idea so poorly designed, built and tested. Seems like the marketing people, obviously new graduates from the Imagineering school at Disney, felt that animated squirrels were more important than useful error screens and functional test scripts. Experience with Docket from my extended pool of Utah Friends and Family ranged from poor to exasperating with the median results being the ability to create an account, have Docket find immunization records, report the same and universally never display them. Mostly showing a pretty blue page with nothing on it except "Immunization Records updated on" xxxx Date. And that's all. No pdf, no display, nada. Through probably 60 trials over the course of fifteen days of various combinations and permutations of app deletion, account deletion and anything else we could think of, that's all we got. Bupkus. We suspect the money folks allotted 80 percent of the dollars to squirrel design, fifteen percent to coding and five percent to quality assurance. Well, ya got what you paid for. Too bad, cuz you could have built a helpful and profitable product instead of an infinite rewrite morass. Sigh.

Signing up took some effort: a pop-up screen kept getting in the way and made it difficult to create the initial password, and it kept complaining that my 9 character password was shorter than the required 8 character minimum (I think it wanted a special character or number, but didn’t say so). After overcoming this road block, I provided the necessary info (name, DOB, etc.) and it correctly found my COVID vaccination info (although it kept reporting “Searching…”). However, I was taken aback when I selected the 3 horizontal lines in the upper-left (settings?) and clicked on the “this app” in the blue circle and saw my iPhone photos. I’m not sure why the developers need access to this, so I immediately deleted Docket . Nice idea, but not ready for prime time!

My wife and I received our 3rd vaccine shots over 3 weeks ago. Still our records have not been updated. Docket says the last records update was in early August. Refreshing does nothing. We got our shots at CVS and they have verified the state has the vaccinations properly recorded. You’re better off laminating your vax card and scanning it in.

Update: one of the other reviewers mentioned that although Docket doesn’t reflect the current vax record, it will show in the downloaded pdf. She’s right - I downloaded my pdf and shared it to my email, and it is current. Even that wasn’t working properly. When you hit the download button it just shows the spinner-busy forever. After about a half hour I hit download again and it miraculously displayed my pdf record. Not so much for my wife’s record. That’s been spinning for hours and no pdf.

Docket is a total fail - the idea was that it would be an easy and verified way to show your vax status. Nope. Also the page that displays the vax status has no identifiers for who it is so a person could very well be showing some other member of their family’s record to enter a space.

Terrible app and the states should definitely look elsewhere for an app that works.

The first ten or twenty times I used Docket it didn’t work, and the frustrating thing about it is that you can’t tell what has gone wrong. My first three attempts to verify my identity failed without any explanation. A few weeks later I tried again and it worked. Then it says “here are your immunizations!,” and then presents me with a blank screen. I drag down to refresh; no response. Drag ten more times; no response; then one more time and the animated squirrel appears, telling me nothing. A little while later my records finally appear. I haven’t checked them for accuracy.

I have rec’d my J&J vaccination and booster. Along with my husband and son. Everything was on Docket for our vaccinations. All was working well for a while until we received the boosters. They were never updated on Docket . Shortly after that, I purchased a new iphone and all of the information was erased off Docket and now I am unable to even log on to Docket , let alone find any of my immunization information. Its especially fun when you go to the city for dinner and then cant actually sit down to eat with your friends and family whom you haven’t seen in months because you can’t even get into the this app app to pull up your immunization records. UGHHHH

At first it took days of trial and error in order to get Docket to show my vaccination record of two shots. They have my name backwards. My first name is listed as last and last is listed as first.
Last week my wife and I received boosters. Her shot appeared on her app the next day. Mine still hasn’t been updated. I logged out then in. It didn’t matter. However, when I click my NJ COVID record in Docket I see my record clearly updated with my booster. I contacted the this app app by email. They responded that I should contact New Jersey. Clearly, New Jersey got it right. I wish this app would step up and do their job instead of deflecting. What good is an app that you rely upon as evidence of compliance if Docket fails at delivering accurate data?

May be it’s not the fault of Docket but the system as such but it is frustrating. The system seems to record only my second vaccine shot but not the first. Been in touch with the health department and with the center that administered vaccine multiple times. I was told it will be sorted but unfortunately not after several months. Had a booster nearly 2 weeks ago and that doesn’t show up either.

My daughter had her vaccine at s different site and none of her records show up no at all !! Not sure how wide the problem is and others may have good experience but in my case it has been practically useless.

Once the iphone updated, this app app stopped opening. Just the blue screen with the this app logo. I have tried turning off/on my iPhone. No change. I have uninstalled then reinstalled Docket from Docket Store. Turned phone off/on to reset. I see that it reloads from an icloud icon. Does that mean it is not your newest version with your app update from a day ago? Nothing changes each time I try. Next week I have to prove vaccine status with my NJ school district and now I cannot use this vaccine registry on my device. Please fix the issue or provide info on how to get it to launch correctly. Thank you!

Docket was fairly easy for me to figure out and provided a clear path to fix the situation when my records weren’t found. I am guessing many people will need to use that method to reach out to their state health department and get all records synced up to their phone number and email so they can be found on this app. For me this took a couple of weeks, then I received an email telling me to log in to this app again.

Developers: when I went back in and performed my search, it just stayed on the same search screen each time rather than taking me to actually see that records had been found. I assume this is on your backlog to fix. It meant that I kept re-running the search with no indication it had completed or found results. Eventually I tried backing out of the search screen and found my records.

I downloaded this app immediately after learning about it. Both the sign-up process and the immunization record search process included entering a PIN I could supposedly receive via SMS. I double-checked the phone number I provided and it was correct, but no text messages arrived. I used the email option instead and that worked very quickly. My record was found immediately and I’m happy to have a second proof of vaccination conveniently available.

I am extremely happy that my state is using this app, however, there were challenges to inputting my info during set up. I couldn’t see the full screen any time a keyboard or other interactive screen popped up and there was no way to see any of the text or buttons below the screen. Editing info as I was inputting info was also impossible. This made account set up difficult and I can see this causing high abandonment rates, if not addressed. The overall design is clear and nicely done and I hope to use Docket often!

Had some issue at first finding my record. After speaking with representative, I found out it was due to two records under my name and it needed to be merged. Representative helped me out on that issue and then my record was there. Few weeks after that issue was resolved, I went for my 3rd/ booster shot. Did a new record search and my 3rd shot record was already updated in the system. Two thumbs for that rapid record updates.

With the add’l help of Eileen Benza & Anthony Green to that by Pedro Ervitri yesterday, I was able to successfully complete changes for using the this app app for accessing my health records certifying I meet the requirements as being “fully vaccinated” for international travel.

Next step is helping my wife to do same.
Thank you NJIISS Support for helping pave the way for our trips to Ireland and Aruba that have been rescheduled 4 times due to COVID over past 2 years.
Be safe, stay well. Have a great day😊

Docket is great. Sign in was trivially easy, and now I can see the vaccination records for not just myself, but my spouse and underage kids all in one place, switching between them with just a few taps. The NJ Dept of Health recommended it.

Devs, my only request is an option to enable FaceID/Fingerprint scan to unlock Docket when you run it for security reasons. For health info, I consider that a must-have. Based on your last release notes, you’ve been working hard to improve Docket, and the result is great, so thanks! Just please consider adding this.

I moved out of state and with moving my vaccination records were nowhere to be found. I looked for them and know I packed the cards but I needed my records to get the booster soon and found out about Docket on a Fox article.

It is super quick to sign up, using your first and last name, date of birth and sex it finds your records immediately!

This is the first review I’ve ever written, and I decided to write it because I am fascinated by the help of Docket!

I have used Docket for a period of a few weeks and suddenly it will not open! This is a problem as I live in metro NYC area and without being able to use Docket, I have had to rely on using my immunization card which is cumbersome to carry as it does not fit into a mans standard wallet. As I could not open Docket, my credit card used to secure a reservation was charged $50. for a no- show fee! Disgusted!!!

When I was robbed, along with everything else he got, was my Covid proof of vaccination card/passport. The MN Department of Health recommended either Docket to retrieve my records, or to fill out a form and wait a long time before it was processed for a new card. Within a couple of minutes, I had downloaded Docket , put in just a few lines of info, and voilà! I had my records secure (I hope) on my phone.

It’s taken me longer to write this review than to get my records!

If I find issues further down the road, I will update. But it accomplished what I needed in no time flat.

Love Docket ! Most importantly I wasn’t able to get into Docket prior an email I received! At first I thought it was a scam. I emailed back I’m not sending my ID you should have my info with the Statefrom the vaccinations for Covid19. I stated anymore info or to verify my info that your a rep. from the State plz call. I must say that you guys are on top of your game! I tried a few times & it wouldn’t work so I was going to try it the next day. The correction was made by Claudia Arredondo. I just realized I emailed you then she called me back! Okay anyway she was amazing! It was so easy my wife had to put in all the site codes ! Thanks again William Leahy

It’s so nice to be able to access records, digitally. I truly believe that this is an essential app to have when working with vaccines. Not to mention the team at this app is quite responsive and their CEO honestly cares about the work the company is undertaking. Docket ’s functionality has taken into consideration numerous variables and is flexible enough to remain current with the changing times. I sincerely appreciate the developers of Docket and their thoughtful execution of it.

Needed this for an upcoming trip and hadn’t set it up yet, always carried my print out vax cards but am afraid to bring it on an extended trip. Took a bit to refresh the info until it all worked, so hang tight. Sometimes takes about 5-10 mins for app to load your info. Also tip off to people with apostrophes or other such characters in name— try both options to see what works, one didn’t for me but other did. Again, hang tight, Docket does work

After setting everything up, providing additional information only highlighted in the detailed help documentation, but not as part of the standard workflow (including submitting a photo of my driver’s license by entering the URL shown in Docket in a desktop browser in order to be able to attach the file), multiple exchanges with support, deleting and recreating the original search which still asked me to wait … I finally got it! Setting up the Clear app with my local healthcare provider took about 10 minutes. this app came to about 3 weeks. This is not an app for the masses.

Very buggy. Lags. Not user friendly at all. Says my records are available but I can’t see them. Doesn’t allow me to change my email or contact phone from home to cell in order to receive SMS. Wouldn’t recognize the password I’d set so I had to delete, then reinstall then attempt to go in using my Apple ID. Total mess. Why roll this out if it’s so full of annoying bugs? According to their Twitter they are regularly rolling out patches and updates so they know it’s not working correctly.

I was excited to have a mobile record of my immunizations. However Docket had too many problems to work well. First I could not scroll down to search records after entering data because the keyboard covered the search button. After solving that issue, I could not change the phone number for the PIN to a cell number and using the email contact resulted in a verify email but no PIN. Using another route I got a 6 digit PIN via SMS but Docket needed a 7 digit PIN. It was a lot of work with no result.

Very difficult to set up. Instructions were not clear at all as to how to update post verification. Nothing said that I had to go back to my home page & refresh that, then it would show my details. Also, the fact that I had to verify through my home phone is tricky. Needs an option to change your number to cell phone. Also, this review prompt popped up before I had chance to check out all of Docket ! Stop phishing for reviews and improve your app please!

Registration kept telling me my password needed to be 8 character minimum even though I tried 24, 16, 12 characters. At the point of giving up it let me in. I searched for my record and was told it couldn’t find any records and then there it was. The wait icon of a squirrel running is childish for an app designed to track medical records. Trying to log in with google but the keyboard pops up over the google login button.

I thought this would be like the NY COVID Vaccine app. But it simply doesn’t work. SMS phone confirmation didn't arrive for 15 minutes the first time I tried. I tried again today & it worked. But Docket STILL can’t find my vaccination record. I used the exact name on my card. NJ has both my cell # & email. As does the health system which administered the shots at a state mega site. Very frustrating since the US really needs a federally verified app for international travel, concerts etc (like the EU app). This at least would have some official standing. Disappointed.

I felt a little uncomfortable at first bc I selected to receive the verification via text the first 2 times I tried to move through the this app app but had to end up selecting the voicemail option. I feel a little worrisome when things don’t go smoothly as we live in the SCAM age. Hoping I can trust Docket since it was offered to me through the State. (And who knows if I’ll even need it, was just trying to stay on top of things.)

Laggy, buggy, took 10 times to choose my birthday. Had to skip that part and come back. When I tried to update information a few times it wouldn’t take. The load screen with the squirrel would start and stop and nothing would change. Having said all that it’s finally set up and seems to be correct and working fine now. Also the verification text/email takes like 15 minutes.

So…after 20 minutes of trying to create an account, Docket just basically worked (finally). Immediately got a message saying no records were found…but the dashboard said “Records Found”…clicked to see and got another error message, but the vaccination record was there.

Technically, the vaccination record is now in Docket …but it was a buggy and ridiculous process. Do better.

Docket is described as not a vaccine passport. But it acts the same way. All a business needs to ask is: “where did you get your vaccine?” And if the consumer says “NJ”, boom, have them show you through the this app app. This is a nom-repudiated way to prove you’ve been vaccinated. Finally.

Signing up was very easy. The flow was simple and straight forward.

Except … I found that using the “call your phone and listen to a pin” feature a bit trying. The voice read the numbers way too fast, one of the digits sounded like it could have been a nine or a five, and they were said only twice.

Docket is so easy to use and such a wonderful way to keep track of my immunizations! Working in the healthcare field I need to keep up-to-date on my immunizations and prove that I have had them. this app keeps this at my fingertips! It only took a couple minutes to enter my information and it seamlessly pulled my info onto my phone. It’s terrific!!

It was very fast and easy for me. I don’t know if it has to do with being registered through the NJVS but, once I downloaded I followed the directions and filled everything up then you wait maybe a minute. Once you go back you’ll have a check mark, click on your name. Records come right up. It’ll be awesome to be able to download all your immunizations in the near future.

Not able to bring up vaccinations. Doesn’t send a 8:digit verification code. Very frustrating.