Contact 乐刻运动 Support
Company Name: 杭州乐刻网络技术有限公司
About: -乐刻运动核心特点-
【丰富的健身模式】
花样团课、量身定制私教课、包月私教、训练营、瑜伽普拉提、综合体能训练等多种健身体验,符合你的多重需求,更让健身不再枯燥。
【全国超1000家门店】
覆盖居家1公里健身圈,24小时营业、自助扫码入场、智能运动科技,带来更多便利,环境舒适精致、无推销,每一处都物尽其用。
【�.
乐刻运动 Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Fitbod Workout & Fitness Plans Website
Privacy Policy: https://www.fitbod.me/privacy-policy
Developer: Fitbod
3 Most reported problems 😔💔
Rubbish Service
by Colinbenjammin
I can accept a poor app, but poor customer service is just abhorrent in this day and age. Sadly this should be excepted with services in China.
Buyer beware, this app will update your settings so that you will randomly be charged for services. I signed up for a month’s service at the beginning of January, and suddenly at the end of April they charged me again for another month’s service. If you have used WeChat to set up an account they can charge your WeChat wallet whenever they want. And (big surprise!) if you call their customer service hotline they will just yell at you and say that you agreed when you paid for the first service to randomly have charges to your WeChat wallet in the future.
I can understand that gyms are really suffering financially during the pandemic but this policy, and subsequent customer service, are beyond ridiculous.
Sneaky and fraudulent app
by CharlieZyon
The app is every dishonest.
1, when you pay , you need to be extremely careful . You have to cancel the auto-charging service yourself from your Alipay or WeChat pay.
2, when I asked a refund the day I paid, it is very hard to do that. They will slow walk you first and two days later someone ask you to bind your Alipay or WeChat pay from -Settings-binding your payment. But after binding your payment on the app, You can not cancel it or change it! It is very upsetting and i feel extremely unsafe!
Part of the workouts are missing
by Ssssssssyyyyyyzzzz
Part of the workouts are missing after updating, especially for the chest workouts.
Have a Problem with 乐刻运动? Report Issue
Why should I report an Issue with 乐刻运动?
- Pulling issues faced by users like you is a good way to draw attention of 乐刻运动 to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a 乐刻运动 customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using 乐刻运动.
