乐刻运动 Reviews

I can accept a poor app, but poor customer service is just abhorrent in this day and age. Sadly this should be excepted with services in China.

Buyer beware, 乐刻运动 will update your settings so that you will randomly be charged for services. I signed up for a month’s service at the beginning of January, and suddenly at the end of April they charged me again for another month’s service. If you have used WeChat to set up an account they can charge your WeChat wallet whenever they want. And (big surprise!) if you call their customer service hotline they will just yell at you and say that you agreed when you paid for the first service to randomly have charges to your WeChat wallet in the future.

I can understand that gyms are really suffering financially during the pandemic but this policy, and subsequent customer service, are beyond ridiculous.

乐刻运动 is every dishonest.
1, when you pay , you need to be extremely careful . You have to cancel the auto-charging service yourself from your Alipay or WeChat pay.

2, when I asked a refund the day I paid, it is very hard to do that. They will slow walk you first and two days later someone ask you to bind your Alipay or WeChat pay from -Settings-binding your payment. But after binding your payment on 乐刻运动 , You can not cancel it or change it! It is very upsetting and i feel extremely unsafe!

Part of the workouts are missing after updating, especially for the chest workouts.

Very bad service

无法登陆 非要电话验证码 然而这个公司的手机号早就进运营商黑名单了 无法收到验证电话

销售以欺骗的方式诱导消费者购买季卡后无人工客服处理问题

社区内容不能以链接分享到微信聊天或朋友圈、团课照片只允许裁剪成正方形保存。

强制更新例行1星

门口刷二维码时候突然不能用，要身份证验证才给用，我健身给你身份证干嘛

没有请求网络权限 根本连不上网

如题！
疫情在家用pad看视频锻炼手机居然不能同时在线
挺拉垮的

手机双卡就一直来回弹登陆界面，怎么也选不了正确的手机号 只能去把另一个号关了！
太难顶了！关键还给你自动退出！

Overall an easy-to-use app. I wish the full-screen pop-ups could be removed so that I don’t have to always x it out every time I reopen 乐刻运动 . It is particularly annoying when I’m trying to enter the gym and scan codes (in other words, on the move).

it could be better if you add apple watch support by upgrade the smart door lock. Maybe use a QR scanner on the door lock.

希望能把数据对接苹果iOS健康app

还挺便宜的，而且团课的话自己也不会偷懒，只要去了跟着练就好，还挺好的。