Fluid Truck Reviews

by Keyanna N A

If I could give negative stars, I would. If you are in need of a moving truck last minute, this is the last thing you want to waste your time dealing with. From the very start renting the truck is a pain. Initially, you reserve the truck and think that you are good, only to open FluidTruck and see a denial, but never receive an email or anything telling you more details. When clicking further on FluidTruck , I see it is asking me to submit my ID again, so I did. Only to have the same denial 5 min later. I tried one more time, I guess that time is when it went through but again, FluidTruck does not give you any notifications. So it wasn’t until I received a text saying to upload photos of the vehicle that I even knew I had a reservation. So of course, I had to reach out and say that I didn’t need it because I didn’t even receive anything saying I was approved. I was told to log out and back in to see the update and of course now I could but it does me no help. I was told they couldn’t cancel the reservation since it was already in progress. But I didn’t have any thing nor did I even know so how is it in progress! Avoid avoid avoid! The last thing you need is a bigger headache during a crazy time like moving. Fluid Truck is like the Spirit Airlines of moving truck companies. You get what you pay for

by Nickybuoy3

Allowed to book a truck even though it wasn’t available. I even doubt if they operate in my city as they were quick to ask me to register by showing trucks available near my location(not sure if those were actual trucks or just placeholders to fool potential customers into registering). But as soon as I registered and made the payment I was told the truck isn’t available anymore. Perhaps, to buy time, they started asking me for additional verification docs over email ( I had already shared my DL on their site at the time of registration) . If they really needed those additional verification documents, why didn’t they ask me for them when I was registering/booking and already providing docs at the time of registration on their website. Why should they be asking it over email?

by Jennings Wilx

Schedule a cargo van over a week in advance, the week of they canceled it without reason. Ok fine- I rescheduled it and on the day of, 2 hours prior to my scheduled move they cancelled it!! AGAIN!! However, I didn’t see the cancellation until I arrived at the pick up. No one called or texted me. I had scheduled movers to help and all they could do was offer another van at a completely different location 20+ miles away which would put me over the 100mile fee. They offered me a discount on my next reservation but how can I trust rebooking if they will cancel it with out reason. Now, every vehicle is “reserved” and I can’t even reschedule! Huge waste of time! Now I’m stuck looking for a replacement while they still have my money due to their limited business hours!

by Colt Everly

Really awful experience. Was charged a deposit for a rental, that’s fine. Was given a late charge for fuel when I refilled, they reversed this so also fine. One month later the deposit is still in their hands and they are trying to offer free rentals rather than returning it! Unreal. After multiple calls and messages still have not gotten headway.

Fair warning! It’s going to end up more expensive and a bigger headache in the end!

by Nonrandomnick

Fluid sounded so cool when i found it. Per to peer rental of large cargo vehicles. Perfect since most of us need a truck or van to move/bring home one item or load. What i found was a market with only fluid owned vehicles and the usual if not more restrictive terms for mileage. Even the big guy do better then 100 miles $0.39 per mile after. In this digital economy markets have grown to regional impact. Shouldn't the mentality of with ‘revolutionary way to rent trucks’ allow for people collecting items from a neighboring state such as 250 miles away? There should be an option beyond a criminal 39 cents a mile to a daily overage fee. Possibly set regions such as neighboring state or distances like 260 miles. FluidTruck is about innovation so let really innovate

by ThisCompanySucks!

This business is a complete joke!!! I would give them negative 10 stars, I feel like it is managed by a group of several children. The idea that they insure your vehicle is a complete LIE. I loaned out my truck through FluidTruck, the borrower blew the engine and wrecked the bumper, doing 14k worth of damage. Four weeks later, after a so called ‘investigation’ with very minimal communication and ‘we will get back to you with a decision by the end of the day’...they somehow determined that they won’t pay a dime. It’s a great concept to have a sharing economy gone very wrong by their own greed and horrible customer service. BEWARE!!!

by Heidi Calavera

Two rentals and two times there has been no vehicle there. Drive over an hour to pick up a vehicle and it isn’t where it is supposed to be. The lenders can’t be reached and there is only an email for customer service. If a vehicle isn’t available after you have rented it, you get a shrug and told they can cancel your reservation. Two-three hours of driving, waiting two plus hours for a vehicle to show up after it is rented and the offer is to cancel my reservation....because obviously I just don’t need the truck anymore. Save yourself from a total nightmare!!!!!

by Jb77den

As soon as I picked up the vehicle for my first rental I noticed there was a significant mechanical issue. It felt like the rear end of the pickup was on its way out. I went to call support and found they only offered email support. I messaged them asking them to swap vehicles as I could not make another reservation with one active. 14 hours later I received a response telling me I would need to return the truck and cancel the reservation. I responded saying there is no way to cancel. I never received a response. I guess locking the back axel while cruising down the highway with 3000 lbs of stuff in the truck is no biggie. Also the truck had no horn, broken wiper blades and barely functional headlights.

Figuring it was more the truck than the company I attempted to reserve another vehicle to make a delivery. When attempting to make the reservation I received an error stating that I was over my limit. After checking I saw that the previous reservation was still active even though the status said returned and the owner had completed inspection. I guess that $5000 delivery can wait until next week!!!

by Bbubba

I was happy with the truck. But my first reservation was rejected and then I was asked to make a slightly different reservation for a slightly higher fee. It was hard to find the actual truck based on the listed address. I paid the weekly rental rate for four days but was charged for mileage over 400. Basically you’re better off renting just one day for a close move or for all seven days if you need to drive more miles (even if you don’t need the truck for seven days). So expect a few kinks with their pricing and customer experience.

by Troubled-dark-violet-tiger-c4

FluidTruck is frustrating to use. Finding the information you want is painful, if it’s even possible.

In the middle of a rental and want to know what time it’s due back? Well, sorry.

What’s that little warning icon next to the “Inspection notes”? No idea. Doesn’t go away, no indication of what it means, if I did something wrong or what I’ll be charged as a result.

Why does it always display the message from Fluid constantly saying “Your reservation starts in 10min!”? Why are there two places in FluidTruck to get messages?

——

That said, I liked the truck rental part a lot. It was cheap and quick. I wish the truck had cruise control but I think that’s par for the course in rental vans.

by Gtownjeffb

Super easy app and better pricing than all other commercial rental companies. Used the service for a ride up to the mountains with parents and couldn’t fit everyone in my vehicle, so this was the best option. Will be recommending to others. Great concept.

by Jessykais

Everything was easy from reserving to returning! Car was great too! I was a little apprehensive about doing the whole car share thing but everything went perfect! Totally recommend!!

by Love Fluid

We moved two hours away from our current location. Fluid is a cost effective, convenient and easy way to get around the typical overpriced and outdated fleet of other rental vehicles.

We have used Fluid twice and both vans had usb and Bluetooth as well as back up cameras. This is very convenient for long drives and maneuvering in a big van.

Pick up and drop off is very simple and easy to navigate. Van opens up via FluidTruck and locks the same way. Very user friendly app and system.

Thanks again for a great service.

by Mattyb12345$$$

My only issue was that in the same parking lot, there were 2 identical fluid trucks...it was hard to determine which vehicle was mine, and I actually submitted photos on FluidTruck for the wrong truck, at which time, I then sent photos to the owner of the correct vehicle.

by Acortezc4

This has been an absolute game changer for for my small business. I’m sure a ton of other small businesses would benefit from FluidTruck and the ability to easily and affordably get access to cargo vehicles.

by ClaycoSF

Love being able to make money off of my truck when I’m not using it on the weekends. Thinking about buying a few more as I love how Fluid rewards you for your assets vs having to drive around in an Uber or Lyft to get paid. And honestly I only need my truck 30-40 days out of the year for hauling.

by Jsonixxx

Everything went well. We loved the experience overall. Wanted to test this service for the first time. Love the locking and picking up of the truck. Nice service and as per my review of charges before picking up, seems to be cheaper than the competition. Thank you!

by Dentruck9922

I’ve had my pick-up truck on Fluid for about year now. All my neighbors Iove it. It pays pays a third of my mortgage and doesn’t take a ton of time to manage. I see other lenders on the platform are building fleets. Thinking about doing the same. FluidTruck can be buggy at times but seems to be getting better. Highly recommend!

by Kendg37

I’ve own a box truck and have been using the fluid app to lease it out to people in my area for about 5 months now and I find it a great way to make a little extra income and offer a great service at a reasonable price to my community. Our lenders always comment about how low our rates are compared to the big corporate rentals. Highly recommend to both owners and renters!

by Therealpfunkalicious

As the title says, has to move a couch. Re served a truck from fluid. Picked it up and was driving away in way less then five minutes!! Dropping it off took even less time!! Can’t say enough amazing things about fluid truck!!!

by Gr280

iPhone app - when writing my review, which was kinda long, one it got down to the keyboard it just kept going...under the keyboard window...so I could not see what I was typing. Should just auto scroll where my cursor is.

In fact that functionality works fine in this review app...so know a developer can do it!

by Matt - CO

Took me about 10 minutes to create a new account and upload drivers license. App kept freezing when attempting to submit a profile picture, and then again when I tried to take a picture of my drivers license. Approval process was very quick once I was able to create an account.

by Boobzzzz

Easy to use, solid interface, easy to communicate with lenders and great booking system! Have used twice now to borrow a truck to move and will definitely use again.

by EAC Scrappy

I’ve borrowed and loaned using the Fluid app. It is super easy to use and saves me tons of money. I had to reach out to app support one time and they were quick to respond and resolved my user error issue immediately.

by Danes_world

Used fluid for my last move and found it super easy, convenient and affordable!! Highly recommend if it’s available in your area!

by Csmckellar

Just wow! Thanks Fluid!!! And thanks to everyone who helped me build by fence and NOT having to buy all the equipment I’d have to store for eternity! Also, thanks for the box truck so I could make one run to the lumber yards!! These guys are awesome and super responsive!!

by Tani Tucker

I have used their services several times and have found it extremely easy and I have made some extra cash