Contact Propel EBT Providers Support

by A*N*Y*A

I used to love this app for how convenient it was but no way will I be using it anymore… this is the 2nd month in a row that someone has wiped my card clean… I got a new card last month when I realized someone used my card without actually having it. They took 600 off and there was nothing anyone could do not even the fraud department. Here we are February 3rd, I just got my stamps on the 1st and didn’t realize I had nothing on my card until I went to the store tonight. Logged into the app and saw that someone used what I had left and knew exactly how much money I was going to get because they tried to wipe my card clean of the amount without realizing I had already used it.. so they tried again and took everything. I’ve never given my pin or card info out, I don’t shop for groceries online the only thing that has any of my ebt information is this app and there is literally no way to delete any of the information, and absolutely no one to contact. I regret using this app… if I could give -10 starts I would… take the extra time and just call the number on the back of your card or go to the website for your balance… DO NOT USE THIS APP IF YOU DONT WANT YOUR INFO IN SOMEONE ELSES POSSESSION!!!!!

by Tommeh!

Updated review:

I used to use this app every single day. I live in PA and I use an iPhone 5S running 10.2.1 and it hasn't been working on my device for months. I've communicated a few times with the developers but they still have yet to repair the problem after all this time. I know the PA ebt portal wasn't working for a while but it seems to be working on my one friend's device again- just not mine. I can log into the connectebt website with no problems whatsoever so that tells me this is an issue on the app/developer end. I'm extremely disappointed to see the lack of a fix for this problem. Even when it was working, it never really fully functioned. The coupon section never loaded and the app was always a bit slow. So disappointed to finally be deleting this app after how immensely useful it used to be for me. I'm going to try a different developer's app and hope for better results. I do hope they manage to fix this someday- I know I can't be the only one using this kind of a device and having no luck with this app. Heads up to other people with older devices- this app likely won't work for you and seems to get little support from developers.

by Sweetjenn1981

So the app was originally called fresh ebt. They automatically signed us in every single time the entire time so over the course of time I forget my log in credentials. Now the app has changed over to “Provider” it logged me out. So obviously I have to log back in. I don’t know my credentials. I’ve tried recovering them but the app keeps claiming I don’t know the city where my own child was born. I obviously know where my 16 year old was born. I even took out the space which is required per the app. I’ve tried spelling the city multiple ways just in case by chance I misspelled it by chance. Nothing has worked. If the app had support, maybe I could get this figured out and fixed. The app has absolutely no way to contact support. I’ve been trying for two days to contact some sort of support. I’ve been searching the app, and googling for a support contact. I did email their feedback but nobody ever responded to me. I have no way to get into the app.