Contact TELUS Health Student Support Support

by Cloud543

I have put feedback after the so called “chat” session with the representative so to the company who made this app you should be able to find it. I understand for some people this is there job, however, the lack of personality was almost comedic in of itself. I am completely bombarded with information and with that god forsaken question, “What do you think triggered that feeling?”

And this company wonders why users don’t like the app.

The copying and pasting with no such formatting did make me laugh out loud because it does show how out of touch this company is with people. These poor “single session counselors” have done this over and over again that they have become completely numb to subject matter to almost machine-like capabilities. Quite frankly, I want to see how well ChatGPT does with counseling.

Whoever heads the review platform, I challenge you to bring it up to your supervisor or team lead for this app. Don’t even bother responding to this review, I rather see if someone in that corporate ladder actually cares enough to improve the platform you are offering to the hundreds of thousands of students, workers, etc rather than get a “We are sorry you are not satisfied with app. Would you mind going to *insert link here* for feedback?”

Honestly, if your response bot does respond to this review, I already know your answer.

by Professional Wind

Terms of service states that opting out of your information being used for data collection purposes will not affect your ability to access care. However, you cannot access the chat function without consenting. Terms of service also states that you do not need to opt-in sharing with your institution, but again, you cannot access the chat feature without doing so. It seems as though the app developers just want you to accept the TOS and consent without actually reading it. After attempting to deny the opt-in/out screens multiple times, I decided I needed to talk to someone more than I cared about my information being shared with my school/collected for “research” purposes. I was then met with two useless counselors who took too long to respond and did not attempt to discuss my situation at all. Overall, this app is pretty much unusable. I would not recommend it to anyone.

by Nikki42069420

I already have a counselor I see often, I just needed some support and reassurance. I didn’t even get to talk about what was upsetting me, the counselor claimed that’s not what the service is for; only to provide options.
I know what a fidget is, I know going to the gym helps, I know that talking to loved ones can help with stress. I am not a moron- I believe anyone with stressors in their life knows these things. I just wanted to vent, to not feel alone, not to be belittled like I don’t know that drinking water is good for mental health. God. Get some human beings who can talk like human beings, not robots spewing facts anyone could find in a mental health pamphlet.